Greetings Lienn!

Thank you for your patience with receiving a response to this concern! After review, we believe the best course of action for you is to contact the SQUARE ENIX Support Center for technical support, (as well as any other members that may be affected by this concern). At your convenience, please contact the Support Center at the following link under Customer Service -

http://support.na.square-enix.com/co...hp?id=902&la=1

Thank you for your understanding and patience on this matter!

-=Game Master Emdub=-