I have no hair!!!

[KitoBoom]

I have no hair!!! where I got my hair back?

[Baccanale]

Greetings, KitoBoom!
Thank you for taking the time to post your concerns about your missing hair. In order to make sure that we have enough information for an investigation, it would be a great help to us if you filled out the following form:

Thread Title:
Short outline explaining what sort of issue you are experiencing.

Platform:
Specify which version of Windows was in use to play the game.

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1.Always
2.Sometimes
3.Once (Did not reproduce)
4.Unknown

Character Name:
Which character did the issue occur with?

Race:
Race of your character when the issue occurred.
(Eleze M, Eleze F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

World:
World where the issue occurred.

Class/Skill Rank:
Class and skill rank of your character when the issue occurred.

Physical Level:
Physical level of your character when the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party". With alliance, please write "Alliance."

*If you wrote "Party" or "Alliance", please also include the number of members.
In-Game Time:
Please list the in-game time that the issue occurred.

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
•What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
•Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
•If you were using macro commands when the issue occurred, please include the details of the command.
•In case the error message appeared when the issue occurred, please include what the message said.

*In case you cannot post all of the information in a single post due to character limitations, please make multiple posts.

Thanks again for your participation!

[KitoBoom]

Thread Title:
I logged on the morning of 17/04/2011 and my character does not have hair. Not only that many in Saronia of same race have the same problem.
Platform:
Windows 7 use to play the game.
ISP:
DMAX
Type of Internet Connection:
DSL
Internet Connection Speed:
Specify the speed of internet connection. 430kbps/3.43Mbps
Date & Time:
Date and time of when the issue occurred. Puerto Rico - San Juan Sun 12:27 AMUTC/GMT -4
Frequency:
frequently the issue occurs
1.Always
Character Name:
Kito Boom
Race:
Midlander
Race of your character when the issue occurred.
Hyur M
World:
World where the issue occurred.
Saronia
Class/Skill Rank:
Class and skill rank of your character when the issue occurred. Class conjure rank 30. but happens in all classes
Physical Level:
level 50
Area and Coordinates:
Uldah
Party or Solo:
Solo
In-Game Time:
all day
Steps:
•What you were doing when the issue occurre: Battle, mission, quest, crafting, synthesis all activity

[Baccanale]

Greetings again, KitoBoom!
Thank you for taking the time to fill out the report that I provided. I have made sure to submit your information to the development team for further investigation. I recommend keeping an eye on this thread for further information. Thanks again for your report!

[Emdub]

Greetings KitoBoom!

Thank you for your patience with receiving a response to this concern! After review, we believe the best course of action for you is to contact the SQUARE ENIX Support Center for technical support. At your convenience, please contact the Support Center at the following link under Customer Service -

http://support.na.square-enix.com/co...hp?id=902&la=1

Thank you for your understanding and patience on this matter!

-=Game Master Emdub=-