SQUARE ENIX HELP !!!!

[Zehira]

What? where does it say this? I just redeemed my code and I automatically unlocked the second service account. And the EA one holds my pre-order bonuses what say you about that?

Check your MogStation to see if your characters are still there on the list. I think you didn't really have to add a new service account and I dunno where to register my PC CE code and there is the only one way to upgrade my account to CE is I have to pay $20.

If you see your characters, call SE I am sure they will fix it up for you.

[Argentil]

I had an issue with my authenticator after my house was burgled last night. I had to deactivate it, but hadn't bothered to take down the code beforehand to do so. I called up EU live chat support, and after an hour and a half I chatted to someone who was very happy to help me with my problems.

I've read horrible things about SE's support, so I was a bit surprised to have such a painless experience. My consultant was concise, and helpful. Maybe I had the exception, but with all the negativity surrounding SE support, I'd just like to put it out there that live chat is an option.

Thanks Paul, keep up the good work.