Launcher resets to Initial Registration Process

[Amdirial]

Here's my problem, I bought my digital copy back in July from the SE store and one digital copy from Greenman. Used the Same Email address so I am pretty sure the email I have is for the other account.

Anyone for a phone number ? I mean all other support doesn't open till 9am PST.

[quackers]

I've initially registered using the 20 digit code? I'll just wait then.

[Nexius]

Well.... Yea Was about to kill Tam Tara boss and uh... Error9000 and I cant play anymore. Like really what is going on? I didn't get an E-mail for a new code, my first code I got was accidentally redeemed for PS3, I called customer service the next day got a new code and now the systems telling me that I have a conflicting registration? Thats what im guessing or something which is odd. I just wanna play man.... almost level 21 Archer...

[Aevar]

Yeah it worked after I added an additional Service to my square enix account using the code in my game box.

But seriously? Could SE not communicate this in some way people get WHY their accpunt isn't working any more?

[Scootaloo]

Hello again!

I've SOLVED my problem!

I've bought my copy from GreenManGaming and I've received an email from them on the 27th too regarding the access code. Apparently, there are 2 access codes give, one 18 digit code and another 20 digit code. Must have missed it or something, but I've take the 20 digit code and put it in for registration and succeed! Now, I'm back in the game as usual.

Also, it is worth to take note that your account and character will be preserved for you have an option to do so after re-entering the registration code.

So, check your email from the 27th, maybe you've missed out the code or something.

Thank you guys for the replies and a special thanks to Young Sky for the info. See you guys in Eorza!

Edit: I misread the code it does differ from early access

[Aera]

This is happening to me too. I got kicked out of my game and now there's the initial registration screen. All I got was the digital download code.. Where's the 20 digit code?

[Grasfero]

Hey guys I was having the same problem, decided to take the advice of going through my Email, checked my junk because I noticed it did indeed have more than it's been for the last month or so.

And lo and behold SE had sent it under a email address known as "webhelp.v4"

It's the 20 character code in that email

Hope this helped ^.^

[amazingg]

I have this problem too just now around 5 minutes ago and I was in game in Gridania when it happened, and I am now asked to input this 20 digit registration code, I m not sure should I be inputting the code I got from the 27th Aug email as I redeemed my code earlier on the FFXIV website through my amazon pre-order digital copy 18 digit code....

*Edit* I have just tried to input the 20 digit registration code from the email and it didn't work, it says "The entered code has already been registered"............I want my account back!

[Grasfero]

Was the earlier code the one for early access? it seems to be that the 18 character code is the early access code in a majority of these cases.

[beckonthepaining]

For anyone in this thread who purchased through Amazon.com, you may want to check this thread I created regarding collector's edition items: http://forum.square-enix.com/ffxiv/t...92#post1115592

I know this isn't about CE items, but perhaps the same thing applies to your situation, as I didn't get my 30 days of gametime until I figured out my collector's edition problems.