Launcher resets to Initial Registration Process

[Burningtofu]

Thank you, the E-mail was sent on the 27th which included another 20 letter code. Funny thing about this whole thing is the E-mail was sent straight to my spam mail which I was unaware of its existence. This is very redundant to have us enter an early access code then to give us a heart attack by forcing us out of the game without any warning nor error just to find out that we need to add another 20 alpha numeric codes again.

[Voqar]

This has to be the dumbest fucking thing I've ever experienced in 30+ years of gaming.

THREE codes just to play one game?

The entire multiple account, multiple websites, multiple codes, jump thru hoops of fire to pay to play this game, made worse if you buy from the fools who made the game, is unreal.

[Amdirial]

Ok, Search in Email does not search your spam folder. Thank you for suggesting it.

The email could of been clearer though because it took an additional 15 minutes entering the codes and finally it worked.

Thank you for who said "20 digits"

I'm sorry if I seem frustrated but since pre- launch was a total fail for me having any play time, my frustration has reached its limit.

[gnuhc]

If you purchased from Amazon, you can check your games library in your account, and there should be a button to check the code.

[Warkaiser]

I also found the email with the code I needed in my Spam mail from webhelp.v4 and am able to log back in. Was playing through EA up until today just fine. Think its pretty damn funny though that registering your EA code didnt automatically activate your normal access, and that for whatever reason it took until several days after official launch for the system to suddenly go "Hey none of you guys are registered with a regular access code" and kick us all out at once.

[Ech]

I just fixed mine by searching through my email - mainly my spam folder - for this new email that came out. It was definitely there, but that doesn't mean this isn't a complete and utter cluster f*ck. This is 3 different keys I've had to screw with since purchase. The product key that I had to convert into an early access key and now a NEW key that I need to enter again? What's the point? If we had early access then we clearly made a purchase...

I digress, look hard for an additional key in your email. As previously stated, if you bought it through the FFXIV site it is going to be from webhelp.v4 or something akin to that. Otherwise it's likely going to be an email from the retailer from which you made your purchase.

[Ztalker]

PROBLEM SOLVED
---
You must use the key is not to SQUARE ENIX CO., LTD.
You must use the keys to the "game Seller"

[Pinksoda]

I bought the game from SQUARE ENIX web site and i did not get any new emails i do not have a spam folder and no new emails in trash

[Sirflaw]

Found out the problem. I bought my game from gamestop as a digital down load. The code we got from putting in the pre order bonus code for the Early Access code not the real games code. To get the real games code, Go to the Gamestop app, go to my games and hit refresh. It should say FF14 can be downloaded now. Now click on Product code and that code will be a different 20 digit code from the one we put in on the 24th for early access. And boom im back online.

[WitchieNamine]

Found out the problem. I bought my game from gamestop as a digital down load. The code we got from putting in the pre order bonus code for the Early Access code not the real games code. To get the real games code, Go to the Gamestop app, go to my games and hit refresh. It should say FF14 can be downloaded now. Now click on Product code and that code will be a different 20 digit code from the one we put in on the 24th for early access. And boom im back online.

I bought it as a guest, can I still do this? It isn't showing up in my games because I didn't buy the game while signed into an account.