I am having this same exact problem and do not want to be forced into buying a game I already own. I am a 1.0 character and of course due to another issue at square in the transfer process my original character was deleted. So not only have I had to deal with making a new character during phase 4, but dealing with the ridiculous amount of errors and not being able to access a server. And now having my account snatched out from under me when I get dc'd from the game. I received no email with a 20 digit code nor do I expect to because the account is 1.0. So what now? We sit here and wait for them to fix one of their many growing problems?