I have this problem of an inactive account. Like a lot of people, I played beta, then put in my early access code and all was fine. Now that I received the full game in the post, I typed in my registration code on Mogstation and it created a *second* service account, instead of adding it to the one I had already. This means that my characters on account 1 are now unplayable because that account has gone inactive. I could play on service account 2 but would have to start from scratch. I submitted a ticket explaining this 3 days ago, but now they have thrown that away because it was more than 48hrs ago and they are too busy. I have submitted a new ticket now in the hope they rectify this, and really hope I don't lose my characters on my account!