I have seen the apologies by Square Enix.
I have seen the statements saying they will resolve the problem next week after the three-four day weekend we have starting tomorrow.
I have seen the explanations about why there are restrictions, character restrictions, login restrictions etc.

THE ONE THING I HAVE NOT SEEN: Why is there not a functioning queue?

ALL the apologies and explanations in the world do absolutely nothing if you have constantly ignored the most completely obvious one: why can you not wait in a queue. Even if people had to wait in a 2000 person queue then they would much prefer that than playing the four hour lottery (I have been trying for 4 hours 15 minutes now)

If I am mistaken please source it for me - why has Square Enix not implemented a queue?