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  1. #1
    Player
    woobikus's Avatar
    Join Date
    Aug 2013
    Posts
    14
    Character
    Aviendha Talos
    World
    Diabolos
    Main Class
    Gladiator Lv 13

    [HELP] Dear SE. You have abused me.

    I give up. You have crushed my dreams Sqeenix.

    I have been waiting for FFXIV since I heard about it last year.
    I was lucky enough to Beta since Phase 2.

    I pre-ordered the Collector's Edition for the PS3 the first day it was available, directly from Square Enix because I figured I wanted to make sure everything went smoothly.

    I paid nearly $100 because I have loved every FF since the first one. I've sunk easily 500 hours into the origional FF Tactics alone.

    Early access was bumpy for all but I was patient. I submitted email tickets which were only responded to yesterday. One was outright cancelled because they claimed they had more important issues to deal with.

    I saw many people who had the same issue as I did (wrong region PS3 code) get personal attention from Bayohne and for Sony to get their issue fixed late Saturday night and to get a refund of the game price. I kept up hope for me.

    With no fix seemingly on the horizon I took to trying Live Chat but because I'm too busy with work I can't get home in time and always got kicked off because they go home at 6pm.

    Today I finally get in to Live Chat, I think everything is great! I get told SE can't give me a new code, Sony has to do that. But the PSN updated last night so try updating it and use the same code. Doubtfully I ask about another person who posted a transcript from SE Live Chat that gave them a code. It was confirmed nope, can't give you a new one.

    So I get hurried out of chat, delete my PSN, re-install and lo and behold it doesn't work. I have no new code. No fix. I went on chat on my phone while I was at work just so I could get to an agent before they closed. I hope my boss doesn't find out.

    Sure enough here's someone elses's Live Chat...

    Agent Austin P (Responding)
    Agent Austin P: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
    Agent Austin P: While I look over your ticket information, may I have your first name please?
    You: Ty
    Agent Austin P: Hi Ty, can I have your Square Enix ID?
    You: blahblahblah
    Agent Austin P: I see that the code you received for early access on the ps3 is an invalid code?
    You: Yes, it gave me a European PS3 code which I cannot redeem on the store because I'm in North America.
    Agent Austin P: Have you tried entering your code in the http://preorder.na.finalfantasyxiv.com again?
    You: Multiple times. It always gives me the same PS3 code.
    Agent Austin P: Ok, I will provide you with a new code.
    Agent Austin P: The new code is: ****-****-****
    Agent Austin P: Are there any different issues I can assist you with right now?
    You: No. That was my only concern.
    Agent Austin P: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
    You: Thank you, and take it easy!
    Agent Austin P has disconnected.

    This is an open letter to someone for help. I've been patient, but I dislike getting outright lied to by your customer support. I just want a damn PS3 code. That's all. I'll deal with getting a refund (at the very least I deserve that when other people who only missed 2 days already did).

    Knowing my luck so far it's probably been delivered and stolen from my front porch ...
    (0)

  2. #2
    Player
    Brucemalis's Avatar
    Join Date
    Aug 2013
    Posts
    15
    Character
    Bruce Malis
    World
    Gilgamesh
    Main Class
    Conjurer Lv 50
    Where did you find live chat support? I can only find the email support.

    I also still have in accurate codes for my game.
    (0)

  3. #3
    Player
    Drutaru's Avatar
    Join Date
    May 2013
    Posts
    15
    Character
    Drutaru Aegis
    World
    Leviathan
    Main Class
    Gladiator Lv 50
    o.o Same question as above. How exactly did you find the live chat option?
    (0)

  4. #4
    Player
    woobikus's Avatar
    Join Date
    Aug 2013
    Posts
    14
    Character
    Aviendha Talos
    World
    Diabolos
    Main Class
    Gladiator Lv 13
    Go through as a Billing question and keep skipping past the KB answers and it will give you email and live chat options. Fat lot of good it did me.
    (0)