Problem registering account?

[Niwashi]

When it prompted me to select a service, I selected the CORRECT one on my account, and it created a new one anyway.

Unfortunately, that sounds like the problem that needs to go to their horribly backlogged account service reps to fix. The good news is that they apparently are, in fact, able to merge together accounts that they messed up like this. The bad news is that there are FAR too many people in a similar situation, so there'll be a lot of tickets ahead of yours in the queue.

I read a really nicely explained post about this earlier which I wish could have been stickied, but with the forum so busy there's lots of posts with similar search words, so I can't seem to find it now. One thing I remember is that when submitting a trouble ticket, make sure you give it the right category. There's one ticket category for accidentally created multiple SE accounts, and another one for accidentally created multiple service accounts under the same SE account. If you select the wrong category for the trouble ticket it will go to the wrong group and might get cancelled rather than forwarded to the right group.

[Niwashi]

Here's the link to the form they set up specifically for Incorrectly Registered Service Accounts:

https://support.na.square-enix.com/c...82&la=1&daxx=2

And here's one for Incorrectly Registered Square Enix IDs:

https://support.na.square-enix.com/c...82&la=1&daxx=1


Is it a bad sign that this comes up enough for them to need special forms for these two problems...?