Problem registering account?

[Cederva]

(I'm assuming that since you say you've already downloaded the game, that means you were in the Early Access, so your SE account is already tied to your PS3, and now you're just trying to add the full registration code. Is that right? If not, I'm not sure about the following.)

The Playstation Store always goes to the download page after entering a code, but if you already have the game software on your PS3, you can ignore that, exit the Store and just start the game. When you next start the game after entering the code, the game should prompt you as to whether you want that code to be applied to your existing service account or create a new one. (The description of your existing account includes nice recognizable things like your characters' names.)

Mmmm see, I've already registered it is the problem. When it prompted me to select a service, I selected the CORRECT one on my account, and it created a new one anyway. What I'm trying to figure out, is how to add the PS3 platform onto my current service, without having to buy another damn copy of the game

So I guess I made a mistake labeling this topic: Adding PS3 platform to current PC service help

[Niwashi]

When it prompted me to select a service, I selected the CORRECT one on my account, and it created a new one anyway.

Unfortunately, that sounds like the problem that needs to go to their horribly backlogged account service reps to fix. The good news is that they apparently are, in fact, able to merge together accounts that they messed up like this. The bad news is that there are FAR too many people in a similar situation, so there'll be a lot of tickets ahead of yours in the queue.

I read a really nicely explained post about this earlier which I wish could have been stickied, but with the forum so busy there's lots of posts with similar search words, so I can't seem to find it now. One thing I remember is that when submitting a trouble ticket, make sure you give it the right category. There's one ticket category for accidentally created multiple SE accounts, and another one for accidentally created multiple service accounts under the same SE account. If you select the wrong category for the trouble ticket it will go to the wrong group and might get cancelled rather than forwarded to the right group.

[Niwashi]

Here's the link to the form they set up specifically for Incorrectly Registered Service Accounts:

https://support.na.square-enix.com/c...82&la=1&daxx=2

And here's one for Incorrectly Registered Square Enix IDs:

https://support.na.square-enix.com/c...82&la=1&daxx=1


Is it a bad sign that this comes up enough for them to need special forms for these two problems...?

[matadoor]

.. I selected the CORRECT one on my account, and it created a new one anyway..

Finally some one with my exact problem. Lots of reply in the big thread are its our fault for clicking the wrong add button or icon on the mog page. This is more problematic because its the PS3 interface that won't let you fix the error or apply codes but once but let you muti service accounts made. And the annoying loop of errors PS3 saying to go to mog page to fix this then the mog page saying this can only be done on PS3 is a lie. I hope this interface is fixed before PS4 or its going to happen again.

[Cederva]

Finally some one with my exact problem. Lots of reply in the big thread are its our fault for clicking the wrong add button or icon on the mog page. This is more problematic because its the PS3 interface that won't let you fix the error or apply codes but once but let you muti service accounts made. And the annoying loop of errors PS3 saying to go to mog page to fix this then the mog page saying this can only be done on PS3 is a lie. I hope this interface is fixed before PS4 or its going to happen again.

Found the answer i was looking for posted on page 107 of "Lost free 30 days for accidentally registering to wrong service account"



http://forum.square-enix.com/ffxiv/t...ccount/page107

Go to that forum link, scroll down till you see the post by Statishido, and he's got the answer, took asking my brother to help me find this! Thank god xD

Niwashi also has the link, if you look 3 posts up, however Statishido has a number you can call to get your ticket higher in the queue.