When I made my characters I specifically picked the Ultros server because that is the server where my friends and family are, and it said that it was open to new characters. However, when I tried adding friends they couldn't find me. I logged out and checked my server and I had been bumped to a Japanese server. I don't mind the server, it's a fine server but it's not where I wanted to be.

So I made a new character and tried again, and again I was bumped to a Japanese server instead of being added to Ultros. Now with the new character restrictions I can't make another character (even though I deleted the ones that weren't on the right server) and try to get onto the server that I want.

What should I do (already sent an email/ticket)? I'm getting really frustrated because my friends are playing the game and I am stuck not being able to do anything because I don't want to make a character that is just gunna chill on a random server.