How to get a refund?

[Tribunus]

Most other companies will allow you to obtain a refund despite the registration of a key.

I generally dont purchase direct as there is generally cheaper options elsewhere and the only way of getting a refund usually is if an item is unfit for purpose or faulty, which im assuming it likely isnt and your grievance is with the server issues? Im also not sure what the deal is when seller and buyer are from different continents due to difference in laws. Best of luck with it though.

No matter wether it is installed or redeemed, neither does it matter what game it is.. if he thinks the game did not fit the idea they gave him and didnt deliver the quality he was promised.. they will refund him

Again you rarely get refunds because you dont like it or thought it would be different, especially if its on the PC platform. Most if not all retailers I have come across wont refund anything on the PC after its been used, atleast over here in the UK.