Final Fantasy 14 CE Coeurl mount issue

[Chemwarss]

So upon getting my mail for the CE items i use the barding and coeurl mount but neither are showing up in the mounts tab, my chocobo isnt decked out nor do i have a Coeurl mount now, feels like i got ripped off, we all know that the support center for Square Enix is god awful. so my question is does anyone have a remedy for this, i see everyone else riding there coeurl mounts and it sucks ,am i basically just gonna have to wait it out till they fix this bs? I have a spare CE code but i dont think this will even help at all, since id have to make a new service account for it.