Greetings,

I participated on the beta 4 and had my char "Arks Del" saved there.
to my understanding the char should be transferred to the lunch of the game. but,
that did not happen to me since i can't see my char at all. i really want to continue the story with that save.

i did try to create a new char into the same server "Cerberus" but couldnot since it was restricted. so i ended up creating it on riydal. and still i can't find my char.
i suggest moving my save into another world (server) to force a refresh on my list.

refer to ticket (2635729) for more information