I pre-ordered (and paid for) three copies of FFXIV about two weeks ago. Two of the accounts were NA accounts, while the third was an EU account.

For some reason, the code on the third account came as NA and we cannot use it to activate the account.

Is there anything I can do? Can I get a refund so that I can purchase an EU code? Is there a support email I can send all relevant info to so that they can add the code themselves? Our EA time is about to run out and I would hate for my friend to get locked out (even though I bought the game!) because of these odd region locked codes.