enix is just a bad company in general. sadly we are huge fans geting fucked over by the company. im in the US and will happily file anything for you with the BBB in them. but a game today to play with real life friends to get home and every american server is locked to new toons.. made to tickets nothing anwered yet.. sat in live chat for 2hours to get to que one and be told sorry no agents to assist you now. 12hours later im still not playing a game i payed money for. FUCKK this company.. i dont want there shity games no more just refund my fucking money