I got the PC Collector's Edition and I typed my first code I got in the email into the preorder page by the link in the email. Then it spit out another code at me and when I try to input that code I get

"The code's region is inapplicable.
You can only enter codes from the same region as your Square Enix account."

I live in Canada.

Am I doing something wrong? Do I need to contact support for a new code?