The game client encountered an unexpected error and had to close.

[Khalus]

Hi guys,

Totally weird, it could be 1 of 2 things, your drivers for your graphics card (are they up to date?)
Or it could be your install.

What I want you to do is uninstall ARR and reinstall it.

Drivers are up to date always but reinstalled them anyroad, reinstalled the game too and its actually crashing more now...doh!

[Trae]

OK here's what I'm seeing in my log:

Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x521be282
Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x521be282
Exception code: 0xc0000005
Fault offset: 0x009443f9
Faulting process id: 0x17f0
Faulting application start time: 0x01cea5ae32d1da37
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Report Id: ad1dd3b4-11a8-11e3-be86-60a44cea26f4
Faulting package full name:
Faulting package-relative application ID:


I'm running Windows 8 64-bit, dual monitors, running FF XIV in Full Screen Windowed Mode, or whatever it's called (windowless windowed mode, so I can mouse over to the other monitor).

I wasn't having this problem until I installed a new video card yesterday. It was a modest upgrade (GTX 660 to GTX 760) so I didn't re-install graphics drivers. I'll try that and a client re-install.

[VegaNovus]

Drivers are up to date always but reinstalled them anyroad, reinstalled the game too and its actually crashing more now...doh!

Uh-oh.

Did you restart your PC between uninstalling and re-installing the client?

[Trae]

So yesterday I nuked my FF XIV client, uninstalled my video drivers, uninstalled my video card (from device manager, not physically), cleaned the registry, rebooted. Then I reinstalled the video drivers and finally re-installed the FF XIV client.

And after an hour or so of playing today, the client crashed again. So the procedure didn't help in my case.

Looks like the same error to my un-trained eyes:

Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x521be282
Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x521be282
Exception code: 0xc0000005
Fault offset: 0x00ed32d0
Faulting process id: 0xb84
Faulting application start time: 0x01cea65bde975d4c
Faulting application path: D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Report Id: be10bba9-125a-11e3-be89-60a44cea26f4
Faulting package full name:
Faulting package-relative application ID: