I agree with you as well. Rebuilding the Que system and adding a way to remove the Afkers has been suggested multiple times in multiple threads. Even the idea of rebooting the servers at low times each night to make room for other players has been talked about. None of them want to risk facing the dreaded 1017 Boss Mob again! I certainly don't expect them to make new servers magically appear, but they Built Buckingham Palace and only used a "Doggie Door" to let folks in. Sure folks are upset.
Hindsight is always 20/20 but SE needs a better PR team than what most have seen thus far. Telling their customers to wait a week with little other info isn't making these forums calm down any.