Square Enix,
Your customers have flooded your boards and countless other boards and FB pages with comments and opinions on FF14 Relaunch. Here is what I have seen.

1) Very few debate the fact that you have indeed rebuilt a fantastic game. The game itself is fun, refreshing and a joy to play with very few bugs and glitches; or at least nothing "Game Breaking". Congrats.

2)The problems start with gaining access to this game. Claiming you are surprised and patting yourselves on the back for your success at your launch party and subsequent interviews while a large percentage of your customers can not even gain access to their product is poor public image.

a) Yes folks have been told to go play on the JP servers but why invest time to an extra character when all you want to do is play and enjoy this marvelous world with friends, guild mates and family?

b) Your communication with your customers is another problem. Yes, I have read the posts made, but telling your customers you are aware of the problem and are going to further limit access, close creation of characters and get around to a fix next week is not productive to your Public image. Even threads by players offering credible solutions receive either no response or "We will look into it next week". This leaves a lot of people feeling like they are looking at the couch potato watching the Sunday football game, ignoring the rest of the family as they are asked to "take out the garbage" or "Drive Jr to his practice".... "Yeah.. Yeah.. <wave> I'll get to it later..

The exact number of subscribers for World of Warcraft is somewhere around 5 million. (some say 10mil some say as low as 3mil). At 15$ a month, that is a 75,000,000$ (I will let you figure out the yearly approx. income). They are the only other functioning Subscription based MMORPG to compare. Your fan base does not want to see this wonderful game fail but every hour you allow this to continue costs you future revenue. A flourishing company has the resources to produce high quality future additions! Haven't you spent enough time struggling?

Thus far, you have given the players a game they can support and enjoy.. but you have failed to provide the means in which for them to do so. (Removed Ques.. given us the dreaded 1017..closed worlds to creation, failed to provide sufficient server space, and provided poor communication to your customers.

Personally, I don't want to see Yoshi sipping champagne and toasting his success.. I want to see a photo of him screaming into his cell at his techs to resolve this Launch. Once all of his customers and fans can log in and play when and where they want.. Hell, I'll carry him on my shoulders myself singing his praises!

Thank you.