What's up with SE Customer Service?

[Tendablast]

SE customer service is a problem occuring and then eight hours later an intern posting as someone from the dev team says sorry please look forward to it. The customer service number might as well be one of those joke bumper sticker HOW'S MY DRIVING 555-GET-BENT type deals.

[Taban]

well um idk might have something to do with having half a million people trying to contact them at once

I contacted them pre-release, pre-early access etc. It may have been a bit crazy, due to release, but 10 days is excessive for any companies customer service.

[Mijin]

NA Customer support is horrible, been dealing with them since October 23rd 2003 (NA FFXI Release date).

[ZakarnRosewood]

Regardless of past experiences with SE customer services I hope you can understand that they might just be a little hammered with calls, tickets, and requests. Not trying to white knight, just point out that you are not the only person with issues right now in case you haven't noticed.

[AntarcticBudgerigar]

Yep, terrible customer service...
Most of the time, they are auto-generated responses having nothing to do with the topic.

Also am still waiting for my copy of FFXIV:ARR... taking forever to get here.

Emailed them about it once already, apparently they thought it was about the early access code, so it didn't help one bit (again, automated messages suck).

So am trying again....

Probably will never buy from the SE store again due to crappy service in that department as well.

[Taban]

Finally got a response from SE on this -_-

[Gazille]

I had an issue, So i went to the support thing and lodged a problem under ff11, this let me live chat with someone and they didnt mind i was really there for ff14

[Taban]

I had an issue, So i went to the support thing and lodged a problem under ff11, this let me live chat with someone and they didnt mind i was really there for ff14

Were they able to help you? I may give that a shot.

[Reser]

Reply to my ticket after like 3 days

Dear Customer,

Due to the overwhelming volume of contacts received in regards to the launch of FINAL FANTASY XIV: A Realm Reborn, we have regretfully been unable to respond to your request within the expected 48 hours. In order to prioritise time-sensitive issues, your ticket has been closed.
If your query is related to registration codes for a Square Enix Store purchase, please log in to the following site using your SQUARE ENIX Membership details to view your codes: http://sqex.to/ffxivcodes
If you have not yet found a resolution for your issue, we ask that you create another ticket after searching our Knowledge Base. Please also select the best category and sub-category pertaining to your issue.

We sincerely apologise for not responding to you in a more satisfactory manner and thank you for your patience & understanding.

Square Enix Support Centre Team

So basically because it took longer then 48 hours, we will just close it instead of bothering to answer it. The problem is still relevant, and now i have to resubmit it and wait another few days for them to probably cancel it again.

GOOD JOB SE.

Your support sucks! FIX IT.