My whole party is stuck in the Binding Coil of Bahamut - Turn 2

[Rika]

Fixed. Thank you.

[Sorbet]

Bump! It's happening again.

Time: 11:30 A.M. AEST September 5, 2013
Frequency: Ongoing
World name: Excalibur
Character name: Lilaea Syvara
NPC name: N/A
Monster name: N/A
Class/level: SCH/50
Party or solo: Party, 8 people
Race: Hyur midlander female
In-game time: No clue what it was at the time, it's currently 7:46 A.M. ET and the issue started over an hour ago.
Area and coordinates: Lower Aetheracoustic Exploratory Site (11X, Y12)
Steps:
We all died, we got a black screen while instance reset (when party wipes, instance resets with a short black screen). We all had to exit game to get out of black screen. When we came back in we were all dead but unable to return, exit instance, we can't move. All of us are bugged.

[AleviaA]

Time: 10:49 PM. EST September 4, 2013
Frequency: Ongoing
World name: Excalibur
Character name: Alevia Acuti
NPC name: N/A
Monster name: N/A
Class/level: WHM 50
Party or solo: Party, 8 people
Race: Mi'qote Female.
In-game time: roughly 7am ET.
Area and coordinates: Lower Aetheracoustic Exploratory Site (11X, Y12)
Steps:
After dying to ADS, we got a loading black screen indefinitely. I reconnected to see if that helped any, but to no avail. Upon logging in, my group and I were dead and unable to move, return, or otherwise do anything.

[Twentytwo]

Time: 9:30 P.M. CST September 4, 2013
Frequency: Ongoing
World name: Excalibur
Character name: Twentytwo Obv
NPC name: N/A
Monster name: N/A
Class/level: PLD/50
Party or solo: Party, 8 people
Race: Hyur midlander male
In-game time: No clue what it was at the time, it's currently 7:46 A.M. ET and the issue started over an hour ago.
Area and coordinates: Lower Aetheracoustic Exploratory Site (11X, Y12)
Steps:
We all died, we got a black screen while instance reset (when party wipes, instance resets with a short black screen). We all had to exit game to get out of black screen. When we came back in we were all dead but unable to return, exit instance, we can't move. All of us are bugged.

[Rokuthy]

Stuck. Escalate.

[Sorbet]

snip.
/10char

[Zdenka]

My whole party is stuck in the Binding Coil of Bahamut - Turn 2
Thread name: My whole party is stuck in the Binding Coil of Bahamut - Turn 2
Time: Sept 4th, 2013 around 8:00 PM EST
Frequency: Eight or more times (reoccuring after logging out, and restarting client. Nothing is working)
World name: Excalibur
Character name: Zdenka Vaera
NPC name: N/A
Monster name: N/A
Class/level: DRG/50
Party or solo: Party, 8 people
Race: Miquote Female
In-game time: Unsure, I relogged to try and fix, but now getting 1017 error. My friends are still inside.
Area and coordinates: Lower Aetheracoustic Exploratory Site (11,13)
Steps:
We all died, we got a black screen while instance reset (when party wipes, instance resets with a short black screen). We all had to exit game to get out of black screen. When we came back in we were all dead but unable to return, exit instance, we can't move. All of us bugged.




Yes.... a 2nd time ; ;

[Rokuthy]

Bumping this. We're still stuck, it's been 4+ hours. Please help.

[AleviaA]

bump! still stuck escalation! escalation!

[Sorbet]

Almost 7 hours, absolutely no response from GM calls sent by the entire party.
Last time this happened, we were assured that the staff now knew how to handle this and that it would be dealt with quickly should it ever occur again. In fact, this time is proving to be slower than before.
We understand that the GMs receive a multitude of tickets every day, but we're all extremely disappointed at how this is unfolding.