Coeurl mount is not on my mount menu after using the bell

[Bladedragon]

I redeem the code for the collectors and got all the items on the mail use the bell and the chocobo behemoth armor and got the armor but the mount wont appear in the mount menu, and yes i already got my chocobo i reboot but still it wont appear the item is gone from my inventory and support for the game sucks made too tickets and all i receive from them is the generic response to make a post in the forums and then the close the ticket great costumer service.

Thank you for your GM call about the trouble you are encountering in the game. I understand that this can be very frustrating, and may be impeding your ability to progress. However, to best be able to escalate and track the status of your report, we request that you submit the bug report through our forums at http://forum.square-enix.com/ARR-Test/forum.php, using the appropriate format. The specific forum to submit it in is the In-Game Bugs forum. I hope that we can take your report and try to resolve these concerns as quickly as possible. Thank you again for taking the time to report this to us.
Final Fantasy XIV Support Team

[Chemwarss]

Im in the same boat pal, used my bell and its not in my mounts tab, feel like ive been ripped off here, there customer support really sucks the big one. we need to get a solution to this pronto

[Bladedragon]

Manage to get a hold on a support representative after an hour long wait to receive the news that only a GM can help with my problem but so far i haven't found a way to contact a GM. If anyone know how to get on hold of such mythical creature please let me know all the tickets i have created so far have been close and answer with a can response.

[HEC]

When making a "GM call" in game you need to select the right groups in the top of the form (drop down menus 1 + 2) to specify it's a "GM call" / "In game support" otherwise you'll get fobbed off to FAQ web page and forums.

[Bladedragon]

thx ill try that when i get back home

[Bladedragon]

Well i try it yesterday sadly i have to say that all u receive is the same can response i get from the mail support apparently support on this game is bul... still in the look out for one of those mythical creatures call GM.

[Aesthphron]

Hello! I'm deeply sorry that you've been minus your mount for so long. If it's not too much trouble, can you fill the bug template Here and make another post? That would help us isolate and fix the issue. Thanks again, and sorry for any inconvenience.