Pre-Ordered from SE. How do I get a refund?

[Brialyn]

Pre-ordered the digital collectors edition from the SE site. I haven't done anything to activate the free 30 days yet because I was waiting to see if 1017 was going to get resolved. How can I get a refund? I'll buy the game again when it's ready to play but for now I can use my $49.99 on something else. I'm sorry. I could understand some emergency maintenance but I cannot abide not being able to log in after 4:30 PM EST. I have to work to pay for things I want to do including play this game. I won't be able to log in before that. I'm not willing to wait a week. When I hear reports that the game is working I'll be back. Love the game but this restricting log ins without some sort of afk boot is ridiculous.

While I know this may not technically be technical support I can't find what forum to put it really.

[Kenok]

I would say your best bet is to put in a ticket with SE support through their main website store.

Also while i know you are very upset, as is your right to be, I'd suggest waiting out the storm and giving it a try! It's a fantastic game imo and i can't get enough. Logging in is my only issue with it thus far.

[Kingsmash]

Good luck with tickets, I had to put a few in for different issues over the past week or so. Haven't heard anything back from any of them. The only customer service rep must be on permanent lunch break...

[Brialyn]

Oh I love the game, when I can play. I played through phase 3 and I've been looking forward to release. I'll buy the game again without a doubt but after this experience I want to wait until I KNOW the game is working and I can log in. Right now I have other things I can do with that 50 bucks.

Thanks for the advice. I'll head there now.