They have different time zone, different locked-out time compared to NA/EU. I've heard their servers have also been locked out multiple times lately without being able to create characters. If you want to create a character so bad, use the benchmark to create a look you want, save it and when they allow new character creation, all you have to do is come up with is a name. Unless you're using a generic name from anime, cartoon, whatever, chances are you'll get the name you want. I don't argue that you did pay for a product and cannot use YET but that issue also shows up in different industry, not just MMO or gaming.