Issues with digital collector's edition redeemption

[Tirnoth]

So very disappointed.

I read another post: http://forum.square-enix.com/ffxiv/t...n-but.../page2 over the same thing but unlike him, I never got another email with another code unless this digital rights code is it, but I doubt it since its a long code and does not fit in the Mog Station registration.

Grrr... I still can't find anyone to help [Edit] I mean official help.

I checked my spam boxes and nothing.