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  1. 08-29-2013 03:23 AM #1
    Tricksy
    Player
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    Join Date
    Mar 2011
    Posts
    331
    Character
    Isis Myrlin
    World
    Sargatanas
    Main Class
    Thaumaturge Lv 50

    Customer Service

    A dissatisfied customer will tell 8-10 people about their experience, whereas a satisfied customer will tell 1-2.

    IMO SE could turn this to their advantage. They already have a lot of positive reception to the game. But recent turn of events with the server issues, has been producing some negative criticisms by players and those are the people who are going to tell 8-10 friends.

    How does SE make this ok?

    IMO, continue adding more servers and getting them working better (duh doy). But also implement server transfer asap. By doing so, SE make it clear that they realize people had to roll on servers they did not want to.

    In effect becoming "good guy SE".

    /my2cents
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  2. 08-29-2013 03:25 AM #2
    Molly_Millions
    Player
    Molly_Millions's Avatar
    Join Date
    Mar 2011
    Location
    Uldah
    Posts
    4,086
    Character
    Molly Millions
    World
    Balmung
    Main Class
    Marauder Lv 50
    ^^ doesn't read lodestone news posts.
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  3. 08-29-2013 03:26 AM #3
    ZakarnRosewood
    Player
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    Join Date
    Aug 2011
    Posts
    1,021
    Character
    Za'karn Riskbreaker
    World
    Zalera
    Main Class
    Marauder Lv 90
    So many back seat devs....
    (1)
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