This is why Hardcore Content SUCKS.

[Gun_Anam]

I wasted two hours of my life, and Square Enix is not going to refund that to me. That makes me upset.

Yes, YOU wasted 2 hours of your life. SE never wasted 2 hours of your life. You could have easily gone to the NM spawn point, seen it was busy, then decided to come back at a later time. Instead it's your own greed to get the item asap that is causing your grief. Most people won't even have logged on to try the new content yet and you're crying about not having gotten a new item within the first couple of hours of it being introduced to the game.

It's not about being casual or hardcore, it's about having a little bit of common sense