Quote Originally Posted by Okipuit View Post
Currently, the implementation of a feature that would automatically disconnect a user who is idle for a specific amount of time is something that will be investigated once the currently announced plans and adjustments have been completed. Once that is in place, we'll be able to see a clearer picture of the concurrency numbers and get a better understanding of what steps need to be taken next.
Thanks for the note, but please pass along to the team that this point of view is very unintuitive.

Normally, when one is in a crisis state, one tries to employ quick and simple tactics to stabilize the situation while working on a long term solution. More hardware is a long term solution. Booting AFK characters and offering a functional login queue are simple tactics that would stabilize this crisis and alleviate a lot of customer stress.

With respect, your team is doing things precisely backwards.