They need to implement reporting tools as well, so that RMT spammers can be reported and kicked off, so that they no longer consume a valuable slot. Until then they should seriously consider draining all servers every five or six hours to try to purge them. Because right now on Goblin there are about 50 within the first three city states alone, and they're preventing even the queue from working properly (it seems that once the queue gets somewhere around 80 it just starts dumping players to the 1017 error).