I agree, it sucks not being able to get in. It is what it is though. This is the situation theyre in, and they'll probably lose some subs because of it. Ranting and whining wont make the solution go by any faster.

They can either spend time writing, testing, and implementing a feature (afk timer) that is a solution to a temporary problem (reduced max players for servers & reduced queue size) or they can spend time fixing the actual problem. I'd prefer the latter.