Unable to complete version check. [30410][30607][20457][409]

[Alexia89]

I've tried restarting as well, did nothing for me

[Chaussette]

[Hoodi3ninja]

I play on Ps3 and when I click on the game to play it says loading then comes up with "Unable to connect to the version server. [20447][10009][19900][-21400778822]
And I can't find anything ANYWHERE that helps me with this issue.

[Godpoing]

I've been fine till today now getting this error help!

[Marishi-Ten]

I've been fine till today now getting this error help!

The best thing to do is keep trying. There a quite a bit of "fixes" that have and haven't worked for people. The error is confusing as the symptoms point to corruption but the fact that trying over and over yields success indicates server infrastructure.

The problem behaves almost as if the patch/login server is under heavy load and when performing the boot check and version check it can't verify them and just errors out as a version check problem (probably a general error anyway).

It could also be a file corruption in your boot folder completely and only by replacing the files with "good" files will the check complete (why it wouldn't MD5 check the boot index, find the corruption, and repair/re download the files is beyond me. That would be far too difficult I guess. Every other company that hosts cloud data must be wizards).

It could also be a windows update problem (windows defender firewalling maybe? Update servers being overly filtered?)

Users that have this current problem can test this actually:

DO NOT LOG INTO FFXIV. Wait until after the maintenance tonight and try to log in. I have a sneaking suspicion that the server is doing some sort of DHCP reservation and DNS/hop static filtering on clients to maximize performance and reduce latency (prioritize certain connections). If the problem magically goes away, we know this to be the case and know it's a latency thing (which no one can do anything about). If not, it may be the other issues mentioned (firewall/update/windows defender/boot file corruption).

There was only ONE thing that worked for me and cleared the issue in the end: A new computer.

[Eladamri]

The boot file helped me get past the icon. Initially, I couldn't do that.

Now I'm on the log in screen which is better than things were, but when logging in I get:

Unable to launch updater
[11035][30425][30415][5][19900][5]

[AriaSteelfire]

I am unable to get the launcher to login. FFXIV Launcher error: "Unable to complete version check. [30410][30607][20457][404]



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Users\stephen\Documents
FINAL FANTASY XIV - A Realm Reborn d:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
SYSTEM_CPU AMD FX(tm)-8150 Eight-Core Processor (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 06/15/12 10:57:08 Ver: 04.06.04
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8162.141MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16322.461MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 55.800GB SYSTEM_FREEDISC_SPACE 5.055GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 596.170GB SYSTEM_FREEDISC_SPACE 335.243GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS AMD Radeon HD 6900 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6719)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 1011.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3084.250 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1230
SYSTEM_GRAPHICS_DRIVER_DATE 8/30/2013 7:13:56 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon HD 6900 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6719)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 1011.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3084.250 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1230
SYSTEM_GRAPHICS_DRIVER_DATE 8/30/2013 7:13:56 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon HD 6900 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6719)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 1011.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3084.250 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1230
SYSTEM_GRAPHICS_DRIVER_DATE 8/30/2013 7:13:56 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {85D8F3CF-C944-4855-B62A-AFB7A6F4C8B1}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 5:44:23 AM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {87D607C5-7BEA-4977-95BE-F2AE42D0B841}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 5:44:23 AM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {ABBB35CE-C079-42DC-8B69-429EFA06F4CF}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 5:44:23 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E8C2C7B0-D681-11E1-8001444553540000}
SYSTEM_INPUT_NAME G700 Laser Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E8C3D920-D681-11E1-8002444553540000}
SYSTEM_INPUT_NAME G700 Laser Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E8C40030-D681-11E1-8003444553540000}
SYSTEM_INPUT_NAME G700 Laser Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E8C40030-D681-11E1-8004444553540000}
SYSTEM_INPUT_NAME G15 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E8C44E50-D681-11E1-8005444553540000}
SYSTEM_INPUT_NAME G15 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E8C44E50-D681-11E1-8006444553540000}
SYSTEM_INPUT_NAME G15 GamePanel LCD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E8C47560-D681-11E1-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E8C4C380-D681-11E1-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E8C4EA90-D681-11E1-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E8C511A0-D681-11E1-800A444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4B0FFFF0-F76A-11E2-8004444553540000}
SYSTEM_INPUT_NAME MotioninJoy Virtual Game Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 20 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Unable to complete version check. [30410][30607][20457][409] - Page 15 - Google Chrome
AMD:CCC-AEMCapturingWindow


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Shockwave Player 11.6
Amazon MP3 Downloader 1.0.17
DisplayFusion 5.1.1
Battle.net
Capsule
Amazon Music Importer
PASS Gallery
Diablo III
Foxit Reader
HandBrake 0.9.8
Hearthstone
Samsung Kies
EasyViewer
KeePass Password Safe 2.24
MakeMKV v1.7.8
Notepad++
Pdf995 (installed by H&R Block)
PdfEdit995 (installed by H&R Block)
Maintenance Samsung CLP-320 Series
SEGA Genesis Classics
Amazon Send to Kindle
StarCraft II
XCOM: Enemy Unknown
R.U.S.E
Giana Sisters: Twisted Dreams
DisplayFusion
The Last Remnant
FINAL FANTASY VII
Dungeon Siege III
Dungeon Siege
Dungeon Siege 2
Sid Meier's Civilization V
Frozen Synapse
The Secret World
VirtualCloneDrive
Live Update 5
Quicken 2013
Steam
calibre
CCC Help Portuguese
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
CCC Help Thai
Skype™ 6.11
iSEEK AnswerWorks English Runtime
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
Java(TM) 6 Update 33
Java 7 Update 45
PASS Gallery
Google Talk Plugin
FINAL FANTASY XIV - A Realm Reborn
Microsoft XNA Framework Redistributable 4.0
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
CCC Help English
Java Auto Updater
HydraVision
CCC Help Italian
Adobe AIR
NVIDIA PhysX
CCC Help Swedish
swMSM
Cisco EAP-FAST Module
Amazon Cloud Drive
Catalyst Control Center Localization All
CCC Help Hungarian
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Samsung Kies
CCC Help Finnish
CCC Help Korean
H&R Block Indiana 2012
Microsoft Visual C++ 2005 Redistributable
MSXML 4.0 SP2 (KB954430)
Realtek Ethernet Controller Driver
Catalyst Control Center - Branding
H&R Block Premium + Efile + State 2012
CCC Help Norwegian
Security Update for Microsoft .NET Framework 4.5 (KB2737083)
Security Update for Microsoft .NET Framework 4.5 (KB2742613)
Update for Microsoft .NET Framework 4.5 (KB2750147)
Security Update for Microsoft .NET Framework 4.5 (KB2789648)
Security Update for Microsoft .NET Framework 4.5 (KB2804582)
Update for Microsoft .NET Framework 4.5 (KB2805221)
Update for Microsoft .NET Framework 4.5 (KB2805226)
Security Update for Microsoft .NET Framework 4.5 (KB2833957)
Security Update for Microsoft .NET Framework 4.5 (KB2840642v2)
Security Update for Microsoft .NET Framework 4.5 (KB2861208)
Amazon Music Importer
Visual Studio 2012 x86 Redistributables
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
REALTEK Wireless LAN Driver and Utility
CCC Help Greek
Adobe Reader X (10.1.3)
Airlink101 Wireless LAN Driver
CCC Help Dutch
Stronghold HD
CCC Help Polish
AMD Catalyst Control Center
CCC Help Chinese Standard
Quicken 2010
CCC Help Chinese Traditional
CCC Help Spanish
AnswerWorks 5.0 English Runtime
CCC Help Czech
CCC Help German
Catalyst Control Center Graphics Previews Common
Garmin Communicator Plugin
CCC Help Turkish
CCC Help French
EasyViewer
CCC Help Japanese
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
MSXML 4.0 SP2 (KB973688)
CCC Help Danish
Visual Studio 2008 x64 Redistributables
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
CCC Help Russian
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ATI Technologies\HydraVision\HydraDM.exe 00001240
C:\Program Files (x86)\AVG\AVG2014\avgui.exe 000012E4
C:\Program Files (x86)\DisplayFusion\DisplayFusionHookAppWIN6032.exe 000014BC
C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe 0000177C
C:\Users\stephen\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe 0000120C
C:\Users\stephen\AppData\Local\Google\Chrome\Application\chrome.exe 00001E28
D:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe 0000133C
D:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe 00001188
D:\Program Files (x86)\Samsung\Kies\Kies.exe 00001190
D:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe 000012C0
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000019F0
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 0000193C
D:\Program Files (x86)\Steam\Steam.exe 000011A8
d:\Program Files\ATI Technologies\ATI.ACE\Core-Static\SLSTaskbar.exe 00001750

[imani]

3 days of this same issue. ffxiv works fine on my old system, but trying to install on new pc and can't get past the unable to complete version check message. Tried all the tips in this thread; even went out and bought a fresh cd of the game -- all with no luck. At a lost at what to do now.

[FrostedBlakes]

Now on week 3 of my quest to play FFXIV. Haven't even touched 2.1 yet, and this is starting to get me frustrated... I guess I'll try to reinstall windows 7 if it worked someone. Time to backup some files! :]