No such thing as perfect launch.

[Swick]

http://www.neoseeker.com/news/20600-...-direct-sales/

Level 32 archer, glad you're enjoying the game. You can't say with certainty that they lost a potential customer because those who bought the game will try to play it regardless of issues during the first few days of launch. The ones who returns the game due to these issues are the ones that probably wouldn't have lasted long in an MMO anyways. zenmetsu is a legacy player with a level 50 and he's saying stuff like "with zero possibility of jumping on the same server that you play on". They only lock the servers temporarily throughout the day to maintain server stability. My friends were able to get on Excalibur just fine after trying again a few hours later.

You clearly don't understand the term potential. Any one who got a refund, was a POTENTIAL customer lost period. Everyone who was deterred by customer service, or poor communication or even the (unfair) metacritic score that is as low as it is thanks to the server issues, is a potential customer lost. The fact that such sites as IGN and other gaming sites can't provide video or coverage thanks to the server issues is a potential customer lost. This is a big deal believe it or not. Also not everyone has the time to try again in a few hours. Some people actually work, or have other obligations, and currently squares giving them the equivalent of the middle finger.

Its bad business practice, plain and simple, and i hope for their sake that they can rectify it.

[FatherKolgrim]

Hey Hey Hey Sir! We do not take kindly to your "facts and truths" around here. We rather listen to the incoherent ranting of so called veteran gamers which we obviously know are liars and have never been in any mmo launch. So dont break their spirits with your facts buddy and let them continue to live in their blissful ignorance and their follower mentality cause none of them the motivation or know how to come up with something new other then complain about something that happens in most mmo launches


woot my first post!

[Argurios]

Hey Hey Hey Sir! We do not take kindly to your "facts and truths" around here. We rather listen to the incoherent ranting of so called veteran gamers which we obviously know are liars and have never been in any mmo launch. So dont break their spirits with your facts buddy and let them continue to live in their blissful ignorance and their follower mentality cause none of them the motivation or know how to come up with something new other then complain about something that happens in most mmo launches


woot my first post!

33 Lancer. Nice to see your enjoying the game.... WAhahahahahahahahah!!! Sorry i couldnt resist. Good first post bud

We should just let these so called veterans have their say, its difficult being an OAP in a new game :P

[Kraggy]

Why should SE risk hundreds of thousands of dollars especially in their circumstance? Why should they invest in more servers not knowing exactly how many are actually going to stay after the first week?

Because they risked MILLIONS of dollars scrapping V1 and developing V2, Yoshi said at the outset a V2 failure could actually destroy the company .. THAT's why they should have invested in spare capacity easily and quickly deployed, they can't afford the dire PR this is generating ATM.