Anybody else having problems with the MOGSTATION

[Dialndu]

Since I started the thread I think i hsow explain how I got my probme fixed without adding platform

first there was this
http://postimg.org/image/ubv0gato5/

after the trial expired (Today) I got an E-mail from SE but it was in my junk mail. I had a new serial but when I tried to use it it told me it was the wrong region.
I waited until the Free Trial Expired and then tried to log into the game and it asks you for a serial.
I tried using the old one that I got for the pre-order and it didn't work it was already in use so i gave a try to the one that was form another region.

That Serial is the Serial for your game AFTER PRE-ORDER, I "DID NOT HAVE TO ADD A PLATFORM OR A NEW SERVICE ACCOUNT", when I input the serial it ask me if I wanted to add a new service account but I didn't because it showed me the names of my toons and I used that one. I don't know how every other account is set up.

Once I logged off my mogstation and then logged back in and I had my account with the my toons and everything in it to add subscription

This is my Mogstation now..!!
http://postimg.org/image/zac1toz2d/

and I am now In-Game.
I hope this helps and I will keep checking the thread to see if I can help people out

[AlistarMoon]

Okay, I've done everything you all have. I did the pre-order registration code (18). Then yesterday before my supposed free trial ended (which only lasted 6 days I might add) I got the early access code (20). It said I had one day left on a standard account and needed to subscribe to keep playing. I can't subscribe to anything. All I have is the add platform button which I've tried already. I went to use my 20 digit access code for that and it said it was in use. I've only gotten two emails. The one from digital river for pre-order access and the other one last night for the early access. I keep hearing about this other code you're supposed to get but I've checked, re-checked and checked my spam and my inbox since last night and I have NOTHING. I got my mog hat and Cait Sith minion in game but I haven't received anything else. Then I got kicked off the server last night and can't log back on till I subscribe. There is NO subscribe button or any options button under account.

http://d.pr/i/EiJ5

Here's part of my email from digital river: Product Name: FINAL FANTASY XIV: A Realm Reborn Collector's Edition [PC DOWNLOAD] (Pre-Ordered)
> Anticipated Released Date: August 27, 2013
> Qty Ordered: 1
> Amount: $49.99

Now here is the part of the email from SE: Thanks for pre-ordering FINAL FANTASY XIV: A Realm Reborn!

Your pre-order code has been redeemed successfully.
Here is your early access code for the Windows PC version of the game:

Gives me the code but when I input it I get nothing. I even went as far as trying to log onto the game and use it again on the site from there and STILL NOTHING!

[Mononga]

I had the standard Edition and I upgrade to the CE for $20 to get the bonus items. I paid for the upgrade and now my account says I have the CE and next to the box that says Bonus are all the items I should be getting. The only items I have are the Cait Sith Doll and Moogle Cap from when I was using the SE. How do I get the CE items ? The only email I received is for the purchase of the upgrade and no bonus code was in that email. Do I wait for another email from Square with the code ? I cant figure out how to get support on this. Any impute would be great.

Thanks.

[AlistarMoon]

I had the standard Edition and I upgrade to the CE for $20 to get the bonus items. I paid for the upgrade and now my account says I have the CE and next to the box that says Bonus are all the items I should be getting. The only items I have are the Cait Sith Doll and Moogle Cap from when I was using the SE. How do I get the CE items ? The only email I received is for the purchase of the upgrade and no bonus code was in that email. Do I wait for another email from Square with the code ? I cant figure out how to get support on this. Any impute would be great.

Thanks.

I hadn't even gotten an upgrade and I'm still having issues with mine. A friend bought me the CE digital download and I got my items but I still can't connect my game with the Mog Station. They say phone support wait time is almost three hours long. I sent in a support ticket yesterday but they sent me an email stating it would be answered within 48 hours or two business days. Well this is Friday, take Saturday and Sunday off, add Monday as labor day and I might not get answered till freaking Tuesday, Wednesday at this rate. All I have to say is you're better off sending a support ticket in unless you want to be listening to elevator music for two hours -___-

[UnholyKiller]

Here's part of my email from digital river: Product Name: FINAL FANTASY XIV: A Realm Reborn Collector's Edition [PC DOWNLOAD] (Pre-Ordered)
> Anticipated Released Date: August 27, 2013
> Qty Ordered: 1
> Amount: $49.99

Now here is the part of the email from SE: Thanks for pre-ordering FINAL FANTASY XIV: A Realm Reborn!

Your pre-order code has been redeemed successfully.
Here is your early access code for the Windows PC version of the game:

Gives me the code but when I input it I get nothing. I even went as far as trying to log onto the game and use it again on the site from there and STILL NOTHING!

The email you receive should look like below, if you ordered directly from Square-Enix. I received my e-mail on Wednesday at 12:31AM. (Information in {{xxx}} is changed from original)

SUBJECT:: Square-Enix, Inc. - Product Now Available
Dear {{John Doe}},

Thank you for ordering on Square-Enix, Inc.. The product that you preordered is now available.

Order ID: {{1234}}
Product ID: {{1234}}
Product Name: FINAL FANTASY XIV: A Realm Reborn [PC DOWNLOAD]
Release Date: August 27, 2013

Digital Rights: {{X#XX XX#X #XXX X#X# X#XX#}} <-- THIS IS YOUR CD KEY
{{XXXXXX-###-XXXXXX-###}}

If you have questions about your order, please visit: store.na.square-enix.com/orders