Honestly, this should have been anticipated. We paid our money to play, not to sit around waiting. There is no timeout for those who sit and afk all day, thus preventing those who are trying to get in from playing. There is no queue to sit in, just a "try again later" message. There are messages on the login screens to make sure you select the world your friends are playing in so that you're all on the same server, yet you can't create characters in those servers because they're perpetually locked out. All of this adds up to poor customer service, and the feeling among the majority of new players that Square is stealing our money. It's completely unacceptable. I'm glad that they're increasing the size of the servers, but 6-7 days out? Not good enough. Not without some sort of further recompense for those of us who are PAYING to play this game.