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Thread: BEX issue

  1. #1
    Player
    Volmark's Avatar
    Join Date
    Aug 2013
    Posts
    3
    Character
    Jack Sprat
    World
    Excalibur
    Main Class
    Archer Lv 15

    BEX issue

    Win 8 Laptop (razer blade 14"). using gtx 765m. Whenever I press the [play] button the game crashes with this error--

    Problem signature:
    Problem Event Name: BEX
    Application Name: ffxiv.exe
    Application Version: 1.0.0.0
    Application Timestamp: 5215cce1
    Fault Module Name: StackHash_5861
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: PCH_1F_FROM_ntdll+0x00041158
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.2.9200.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: fff9
    Additional Information 4: fff99160a837846a27585266f7b76f55

    i have no problems with any other games on this machine- darkfall uw, swtor, the secret world, gw2, skyrim, nwn online, wow, etc... just ffxiv.

    anyone have any ideas?
    (0)

  2. #2
    Player
    Raace's Avatar
    Join Date
    Aug 2013
    Posts
    76
    Character
    Raace D'harun
    World
    Leviathan
    Main Class
    Conjurer Lv 50
    Try enabling Windows 7 compatibility for giggles; also check for updated Graphics Drivers.
    (0)

  3. #3
    Player
    Volmark's Avatar
    Join Date
    Aug 2013
    Posts
    3
    Character
    Jack Sprat
    World
    Excalibur
    Main Class
    Archer Lv 15
    both done. unfortunately, the 765m is relatively new and the drivers for it (and my machine) haven't been updated recently (as far as I can find).

    Any other solutions out there? Desktop and other laptop still able to play... just my "new" machine unable
    (0)

  4. #4
    Player
    Volmark's Avatar
    Join Date
    Aug 2013
    Posts
    3
    Character
    Jack Sprat
    World
    Excalibur
    Main Class
    Archer Lv 15
    Update:

    Talked with the folks at Razer and this is what they say:

    "From our research the issue is an incompatibility with the game engine and Nvidia optimus technology, this would need to be corrected by the game developer as this issue affects quite a few different laptop makes/models."

    So I can't play on this laptop until SE and nVidia figure this out
    (0)