We are now paying customers, so when can the service be used?

[Riixie]

That free month was not included with the expansions when they first came out. (nor was a free month included with Mist of Pandaria for that matter, to include the collectors edition.) It was tack on when they decided to package Vanilla (1.0) BC and Wrath as one product. So you are still only getting 30 days free for the initial purchase, not an additional 30 days per expansion.

However, you did get 3 free month if you agreed to play and pay for the game for 12month and then bought the CE version of D3. But that was because agreeing to play and pay for a year you were rewarded with a free copy of regular version of Diablo 3. Which if you ask me, FFXIV even with the trouble logging on to servers with low ping, is a better product than D3. They will resolve the FFXIV server log on issues, they will not resolve the D3 end game issues (D3 has been out long enough for them to fix it).

[Arriverderci]

I'm not sure what your intention is with this thread. It is a known issue. To vent here is akin to pandering, and only serves to color you as one of the few that this game will benefit from -not- having around.

Consider these facts:

- Launches are historically flawed.
- - This is an "acceptable" practice in this field. Mainly because "Launch" server capacity isn't indicative of -actual- capacity (say, a few months down the road). As this is as much a business model as it is an entertainment platform, there is more of a focus on long-term server stability, as opposed to short-term stability.
- - Consider a "return-on-investment" mindset. Should we spend a relatively large sum of money on a short-term fix; only to be stuck with that overhead once the flood has receded? - Or, should we focus those resources on long-term stability, development, etc.?

These posts are similar to a child screaming, "I want it NOW!" Please, be more constructive.

I want it now because I paid for it mkay.
Like buying a damn cake we all bought, I cannot even eat because of some reason that I can't think up at the moment.
Point is I have cake that I can't have and I paid my share to eat da cake!

[Akaasha]

Who the fuck knows, I've been waiting for three days to be able to play now. And NO, other games didn't have it nearly this bad at launch, stop making that up.

[Riixie]

My point is you can play on another server, primarily the Japanese servers. You are choosing not to. And no I am not making it up. It's one of the reasons they offered free transfers off "over populated" realms the end of Burning Crusade. Medivh US was sent to Garrosh US, look it up. http://www.wowwiki.com/Server:Medivh_US Section Overpopulation

Square Enix also warned you!!! If you had any lick of business sense you would know they are not getting any more money for new server (over what they had in 1.0) until they have proven to the stockholders, board, CEO, etc that it is a good game and it will be profitable. SE warning you about the congestion was also their way of saying "we know its going to be back, but we are not being given an allowance to prevent it." They knew it was coming based off the pre-order sales and how many legacy players returned to beta.

[welch2008]

My point is you can play on another server, primarily the Japanese servers. You are choosing not to. And no I am not making it up. It's one of the reasons they offered free transfers off "over populated" realms the end of Burning Crusade. Medivh US was sent to Garrosh US, look it up. http://www.wowwiki.com/Server:Medivh_US Section Overpopulation

Square Enix also warned you!!! If you had any lick of business sense you would know they are not getting any more money for new server (over what they had in 1.0) until they have proven to the stockholders, board, CEO, etc that it is a good game and it will be profitable. SE warning you about the congestion was also their way of saying "we know its going to be back, but we are not being given an allowance to prevent it." They knew it was coming based off the pre-order sales and how many legacy players returned to beta.

why do i want to play on a Japanese server? my wife and friends are here in the US on a server with pour friends. i want to join them. i cannot since i locked out of being able to do so. why are there so many people defending a product that is letting us who have supported it twice be let down yet again in a poor manner, if SE would talk to us and keep us up to date i would be happy. or maybe they decided to updated twitter with a action filled "Launch" trailer and promote the release of it on their and go on holiday. obviously, Yoshi is quite now, support unavailable, and P.R. is non existent.

[VeriferVenti]

My point is you can play on another server, primarily the Japanese servers. You are choosing not to.

I understand what you're trying to say, but you are not taking into account players who were able to take part in the open beta, who have already leveled up their characters and would be replaying all of their levels on a Japanese server, only to then be required to pay money for a world transfer. The assumption that SE will offer free transfers has no basis from what I've seen so far. All that SE been done to "make amends" for this is to offer up Yoshida as it's sacrificial lamb in order to deflect the blame from executives and stockholders. You are right, there is a workaround. But it will cost more time and money in the end.

[Unsanctioned]

And NO, other games didn't have it nearly this bad at launch, stop making that up.

Actually during the first 4 months of service on WoW the game was down anywhere from 14 hrs to 5 days at a time...frequently. They launched the game expecting 500k subscribers and instead got over a million so they put old diablo servers on duty. Those servers broke repeatedly and badly. Blizzard didn't expand their data centers in the first week it took them months, so yes there have been far worse launches than this.

[Akaasha]

Actually during the first 4 months of service on WoW the game was down anywhere from 14 hrs to 5 days at a time...frequently. They launched the game expecting 500k subscribers and instead got over a million so they put old diablo servers on duty. Those servers broke repeatedly and badly. Blizzard didn't expand their data centers in the first week it took them months, so yes there have been far worse launches than this.

And that is almost a decade ago, any other modern AAA launches with hiccups like this?

[MaxtorM]

Who the fuck knows, I've been waiting for three days to be able to play now. And NO, other games didn't have it nearly this bad at launch, stop making that up.

I do not know if you just have not played MMO's for very long or not. But the statement about no other games having it nearly this bad at launch is definitely incorrect. There are plenty that had it MUCH worse in fact.

Anarchy Online - Couldn't create accounts, couldn't setup billing, couldn't get into the game. When you could get into the game lag made it unplayable. A lightning storm would basically freeze everything except for chat. This went on for months.

WoW - Servers were full, massive queues and wait times, terrible lag, servers crashing. Again, it took weeks and/or months in some cases to resolve these issues.

Star Wars Galaxies - Servers not responding because of not being prepared for load. You could end up waiting for hours or longer to get into the game. Again, lag and missing content, numerous bugs once you were in the game.

Aion - Queues to get into the game took many hours in normal cases.

I could continue, but this is 1 day into release and claiming it is the worst at this point is ridiculous. If login issues are the biggest thing we run into it is already a smoother launch than many of these because of how smooth the game is once you are in.

[Akaasha]

I do not know if you just have not played MMO's for very long or not...

I've seen my fair share of launches, though three of those games you mention launched almost a decade ago in 2001 (AO), 2003 (SWG) and 2004(WoW). we have progressed since then you know. And again neither of those games closed the servers so you couldn't even try the game. Yes they lagged, restarted and hade broken quests but they allowed you to log in whenever didn't they. Fuck, I'd prefer if I could play the game now on a EU-server with some lags and restarts and broken quests but I'm told to wait indefinetly instead. That's what annoys me to no end, and the game launched the 24th has not been working properly since then.