We are now paying customers, so when can the service be used?

[Woobies]

I do not know if you just have not played MMO's for very long or not. But the statement about no other games having it nearly this bad at launch is definitely incorrect. There are plenty that had it MUCH worse in fact.

Anarchy Online - Couldn't create accounts, couldn't setup billing, couldn't get into the game. When you could get into the game lag made it unplayable. A lightning storm would basically freeze everything except for chat. This went on for months.

WoW - Servers were full, massive queues and wait times, terrible lag, servers crashing. Again, it took weeks and/or months in some cases to resolve these issues.

Star Wars Galaxies - Servers not responding because of not being prepared for load. You could end up waiting for hours or longer to get into the game. Again, lag and missing content, numerous bugs once you were in the game.

Aion - Queues to get into the game took many hours in normal cases.

I could continue, but this is 1 day into release and claiming it is the worst at this point is ridiculous. If login issues are the biggest thing we run into it is already a smoother launch than many of these because of how smooth the game is once you are in.

You are pointing to three games that are almost a decade old or older. There has been a great deal of evolution in the gaming industry since then.

Yes, even today, games release with bugs. While games like SWTOR, GW2, Rift, TSW had bugs on release, they were not game breaking bugs or errors. People could still log in (some with a queue) and play. That has not been possible for a large number of people who are still experiencing problems logging in due to login limitation and restrictions on character creation which SE implemented to solve the following problems:

90K disconnects that made characters unplayable
3102 and 10102 errors that made accounts unplayable
instance issues that made story progression impossible
1017 error that necessitates spamming 0 for hours with the hopes of getting into a queue or the game

Any issue that prevents a player from playing the game is game breaking and I've not experienced any game breaking issues during a launch since WoW. With the evolution of the gaming industry over the last decade, its not acceptable any longer and saying it happened 10+ years ago doesn't make it okay for it to be happening now.

[Slynk]

(Posted in another thread ill say it here to)

Get over your self entitled "self".

Read the license agreements etc. Just because your "paying" to use this service dose not mean you have the right to demand anything from it.
You do not own or part own anything you are paying for other than a useless game DVD sold to you in a box(if that). You are just paying for the opotunity / chance to play this game as and when SE deem it so.

If you cant understand that then maybe you should not be playing this type of game at all.....

First off, couldn't have just said self entitlement? Self entitled self? Really? Anyways.

You clearly do not understand the law of business, so please don't condescend to the posters in this thread. There is a basic agreement made that A) that if you pre-order the game, you get early access. Many people did not get their codes, could not use their codes, or could not access the servers at all during early access. This alone is enough to issue a refund. No TOS can negate the promise made at purchase. B) No TOS would be upheld when no service is provided. This is a game that is unplayable due to purposeful manipulation server side. You can pretend that users signed their life away with the TOS, but that's just not how this works.

[MaxtorM]

You are pointing to three games that are almost a decade old or older. There has been a great deal of evolution in the gaming industry since then.

Yes, even today, games release with bugs. While games like SWTOR, GW2, Rift, TSW had bugs on release, they were not game breaking bugs or errors. People could still log in (some with a queue) and play. That has not been possible for a large number of people who are still experiencing problems logging in due to login limitation and restrictions on character creation which SE implemented to solve the following problems:

90K disconnects that made characters unplayable
3102 and 10102 errors that made accounts unplayable
instance issues that made story progression impossible
1017 error that necessitates spamming 0 for hours with the hopes of getting into a queue or the game

Any issue that prevents a player from playing the game is game breaking and I've not experienced any game breaking issues during a launch since WoW. With the evolution of the gaming industry over the last decade, its not acceptable any longer and saying it happened 10+ years ago doesn't make it okay for it to be happening now.

I just didn't feel like continuing to list nearly every single game since that period of time. Even more recent ones have had similar issues at launch. As I stated in another post. Guild Wars 2 had to suspend digital orders just like SE because of too many people trying to connect. They were having server stability issues, major lag in the game, disconnects, registration issues, had to suspend character creation on various servers, etc. This is really nothing new and still seems to be the norm for every MMO release.

[Rurushan]

I can't believe this needs to be stated... but just because this has happened to other games in the past (whether to a similar degree as this or not) doesn't make it any more acceptable. It wasn't acceptable then and its not acceptable now. If you don't point out to these companies that they should do better than this, then they wont - this will become the norm because they are watching their profits/losses and doing the bare minimum and getting money for it is how they maximize said profits. Case in point: DLC.

If they weren't worried about such things, then having twice as many servers as they do now wouldn't have been a problem for such a large corporation... or ANY corporation launching an MMO for that matter. It's not a coincidence that most of these MMOs have undershot their server capacity vs user base.

[Slynk]

I just didn't feel like continuing to list nearly every single game since that period of time. Even more recent ones have had similar issues at launch. As I stated in another post. Guild Wars 2 had to suspend digital orders just like SE because of too many people trying to connect. They were having server stability issues, major lag in the game, disconnects, registration issues, had to suspend character creation on various servers, etc. This is really nothing new and still seems to be the norm for every MMO release.

I'll say this again, for your benefit. Ready for this? Ready?...

NOT AN MMO LAUNCH. THIS IS AN MMO-RELAUNCH. TWO DAMN YEARS. TWO. TWO. TWO. TWO. TWO. TWO.

Quest bugs are fine; that's new content. Basic functionality that should have been a mostly copy paste job from 1.0, is *not* ok.

EDIT: Also, you are missing the point. Stopping sale of the game isn't that big of an issue. DENYING YOU THE ABILITY TO CREATE CHARACTERS IS. Guild Wars 2 had an amazing launch; I participated. It was great. Gem shop was down for a bit but no one cared too much.

[MaxtorM]

I'll say this again, for your benefit. Ready for this? Ready?...

NOT AN MMO LAUNCH. THIS IS AN MMO-RELAUNCH. TWO DAMN YEARS. TWO. TWO. TWO. TWO. TWO. TWO.

Quest bugs are fine; that's new content. Basic functionality that should have been a mostly copy paste job from 1.0, is *not* ok.

EDIT: Also, you are missing the point. Stopping sale of the game isn't that big of an issue. DENYING YOU THE ABILITY TO CREATE CHARACTERS IS. Guild Wars 2 had an amazing launch; I participated. It was great. Gem shop was down for a bit but no one cared too much.

You are arguing semantics launch vs. relaunch at this point so I do not care to discuss with you. I have seen the other responses you posted saying the same things to other people. It is a new game. SE has stated that many times themselves. It is a new launch no matter how you want to look at it.

[MaxtorM]

I can't believe this needs to be stated... but just because this has happened to other games in the past (whether to a similar degree as this or not) doesn't make it any more acceptable. It wasn't acceptable then and its not acceptable now. If you don't point out to these companies that they should do better than this, then they wont - this will become the norm because they are watching their profits/losses and doing the bare minimum and getting money for it is how they maximize said profits. Case in point: DLC.

If they weren't worried about such things, then having twice as many servers as they do now wouldn't have been a problem for such a large corporation... or ANY corporation launching an MMO for that matter. It's not a coincidence that most of these MMOs have undershot their server capacity vs user base.

Just to be clear. I am not saying that it is acceptable by any means. I just don't understand how many people seem surprised and talk about rage quitting when this still happens during an MMO launch. I get it there is frustration. I was upset when I was one of those impacted during the Phase 4 and couldn't sign into an NA/EU server at all. So to continue playing I signed into a JP server in the meantime. Before this morning it has taken about 10-15 minutes each time for me to login. Do I like it, no, but I deal with it as I figure its going to get better in a couple of weeks. I don't like that I can't create characters on the servers with my friends. I had the same issue in GW2. This morning I got in on the first try, was #4 in the queue and no problems after. Each time I got into the game I haven't had any other issues. So I am more accepting of some of the login issues in the beginning if the game itself will be playable this time around.

[Slynk]

You are arguing semantics launch vs. relaunch at this point so I do not care to discuss with you. I have seen the other responses you posted saying the same things to other people. It is a new game. SE has stated that many times themselves. It is a new launch no matter how you want to look at it.

It's not semantics. They've had 2 years (more if you count pre-v1 development) to make a working game. I don't know what you think a game is made up of but software isn't made from scratch every time something new comes out. They may have re-coded some of the core gameplay systems but basic networking code should have been relatively untouched. So why is it that they have broken code that has existed for over 2 years? That's not semantics, you're just fanboying instead of accepting the reality of the situation. I know it comes as a shock, but you can criticize a company and still enjoy their product. Stop making excuses. This is *not* like every launch ever. In fact, this would best be compared to GW2 as most of their networking code is most likely pulled from GW1. Same queue system, same overflow system, same server set up. And guess what, it didn't suddenly break when they made GW2.

[MaxtorM]

It's not semantics. They've had 2 years (more if you count pre-v1 development) to make a working game. I don't know what you think a game is made up of but software isn't made from scratch every time something new comes out. They may have re-coded some of the core gameplay systems but basic networking code should have been relatively untouched. So why is it that they have broken code that has existed for over 2 years? That's not semantics, you're just fanboying instead of accepting the reality of the situation. I know it comes as a shock, but you can criticize a company and still enjoy their product. Stop making excuses. This is *not* like every launch ever. In fact, this would best be compared to GW2 as most of their networking code is most likely pulled from GW1. Same queue system, same overflow system, same server set up. And guess what, it didn't suddenly break when they made GW2.

Trust me, I am definitely not a fanboy. I didn't play the first release of FFXIV because of the issues with it. So the things from 2 years ago I did not deal with personally. I do have friends that dealt with it, and even they stated that much of this game is different. We can speculate all we want about the code that they may have re-used but unless we can see it there is no way to support one way vs. the other. We can only decide whether to believe them or not when they say it is a new game.

Again, I am not saying you can't criticize. But just saying its the same system from two years ago is speculation. They have FFXI which has been working the entire time. It's not a guarantee they even re-used the networking code from that. As for the GW2 release, I am not sure which game you were playing, but they absolutely had issues at the very start of release with connectivity and server overload. Yes their overflow system worked to a degree, but there were still a number of issues at the beginning.

[Slynk]

Trust me, I am definitely not a fanboy. I didn't play the first release of FFXIV because of the issues with it. So the things from 2 years ago I did not deal with personally. I do have friends that dealt with it, and even they stated that much of this game is different. We can speculate all we want about the code that they may have re-used but unless we can see it there is no way to support one way vs. the other. We can only decide whether to believe them or not when they say it is a new game.

Again, I am not saying you can't criticize. But just saying its the same system from two years ago is speculation. They have FFXI which has been working the entire time. It's not a guarantee they even re-used the networking code from that. As for the GW2 release, I am not sure which game you were playing, but they absolutely had issues at the very start of release with connectivity and server overload. Yes their overflow system worked to a degree, but there were still a number of issues at the beginning.

It's not speculation. It's simple cost reduction. No company in their right mind would authorize the re-write of code that, seemingly, works and does not need to be re-written. I had no issues with GW2 launch. If I did, it lasted a few hours tops.