If you had an original 1.0 Account you will not be able to upgrade to the Collectors edition from a third-party sadly. http://support.na.square-enix.com/fa...la=1&kid=68513 this is annoying and frustrating so I went ahead and just sent out a request to Customer Support to see if they can do anything.

You can however purchase the Digital Upgrade for an additional 20 bucks.