Error 401 and 601 CE Upgrade

[Ezerath]

I as well am waiting for a fix have been all day sadly and I have tried every fix suggested by others in this post

[Laevetine]

Yep posting over here to. Been having this problem as well with no solutions. They still charged me but still showing inactive... Been in que three times to get kicked.

[Timberwolf]

After 2 hours on hold with SE phone support (as well as having to call repeatedly due to busy signal), I finally got through and had him look it up.

After 2 uses on a credit card and 2 on a debit card, they are locked down for a MONTH!

His suggestion was to go to Playspan, or to head down to the local Walmart/Target/Bestbuy/Gamestop, whatever to buy the Ultimate Game Card. They 'supposedly' don't have enough information thus far to tell if it's restricted to 1.0 players or not - so either that IS the case, or the newest generation off XIV players don't know what a forum is.

Guess I'll head down the street and grab a card, and more updates to follow.

[Lefein]

Tried using the same card I paid for FFXI with and got error 601.. Now I'm second guessing that 6 month pay option. Good job, Square-Enix.

I've been calm and collected with all the other issues with this game. Feel free to look me up on Zam if you don't believe that. But failing to take my money from a card that would have, for all intents and purposes, been billed properly because you have decided to abandon a pay system that works (Square-Enix Account) for this load of rubbish is nothing short of inept.

Quit being painful, Square-Enix. Just stop. I was okay with the move from Pay-Online to the Square-Enix Account. But this other move is purely nonsensical. It is clearly not working as intended and had absolutely no benefit to your customer.

[Katamari]

After 2 hours on hold with SE phone support (as well as having to call repeatedly due to busy signal), I finally got through and had him look it up.

After 2 uses on a credit card and 2 on a debit card, they are locked down for a MONTH!

His suggestion was to go to Playspan, or to head down to the local Walmart/Target/Bestbuy/Gamestop, whatever to buy the Ultimate Game Card. They 'supposedly' don't have enough information thus far to tell if it's restricted to 1.0 players or not - so either that IS the case, or the newest generation off XIV players don't know what a forum is.

Guess I'll head down the street and grab a card, and more updates to follow.

Make haste, friend.

[Bloodwolfe]

What a bunch of retards at SE, cant even setup payments for their members, when their members try to give them money they lock their accounts for 24 hours and now my CC is locked down for 24 hours for trying to give SE money, and the only thing SE can says is "We don't know" i get that excuse from my kids about their homework, should never get that excuse from a billion dollar corporation..........ever

[Wyverm]

I'm having a silimar issue, but i can't even register my credit card (error 601).
I tried to buy crysta, but now another error after chosing the amount (error 11000).

After that i went to chat support, waited for 1 and a half hour. When i was on 2 of queue. guess what ? "No more attendants to support you."

Really ? Is still commercial time.

I'm fucking pissed.

[Timberwolf]

Well, got the card, activated, no problems. Tried to go to Ultimate Game Card's route specifically (SE is sucking so bad right now, figured I'd avoid any SE related system at all costs), but NOPE! Select FFXIV, and it links you straight to account management. Went through various processes of adding Crysta, be it through SEAM, Mog center and whatnot. Once I finished the process, I got slapped in the face with a big ol:

"We're sorry, your payment has been declined. If you feel this is in error, please contact us."

Contact you I shall, and I have. Awaiting response, but I anticipate hearing back, say.... Monday.

I've decided Square Enix is like that lover that gives you an incredible breath of life one night, then snubs you and doesn't return your calls the next.

[Rhyz_Xerione]

I have this same issue.
It takes $1 from my account(to ensure the account is real, and that my info was correct), then I get error 401. Now I just get error 601, so it doesn't even accept my information.
I had this issue last time I tried adding my card(roughly 3 weeks ago), so it's an issue on their end, not yours. Last time it happened, I was able to add my card a couple days later. I was never told why it happens, my guess is high traffic.

[Kurique]

I'm having the same problem. In fact 2 out of 3 people in my house hold are. My husbands charged through fine, but mine gives the error code. It oddly shows two $1.00 purchases for those failed attempts. I sent in a ticket, but no one has gotten back to me.