Error 401 and 601 CE Upgrade

[wingofbenu]

I tried Paypal, didn't go through. They actually reject it. I know some people have had success and there are others like me. All this does is reinforce my claim that the payment servers are extremely congested as today was the start of billing for legacy members. There's probably a majority of players who did not register a card and decided to do it when their free period had ended. I suggest we wait for an update from Square themselves. Decimating the confirmation button will only cause more problems for you and others.

Knowing square though, theyll never confirm anything. And that shows extremely poor planning if even people like me who set up their charge account weeks in advance got errored out of billing

[Deceptistar]

When I checked my email this morning I saw a message from Square-Enix stating that an error had occured with my credit card payment. I had set up my card previously, and my game time just ran out last night. So I hit the Mog Station and tried the put the payment through again, I got 401 error. So I found this forum and found others having trouble as well. So I waited till 9am PDT and call support. I finally get a hold of someone and he tells me that they can not take care of the account payment and my best bet is to try to use a different browser or pay using Crysta. I tried Internet Explorer and I got 601 and 401 errors. I then tried buying Crysta through UltimatePay using PayPal, but it said PayPal Express rejected my payment. But I was finally able to buy Crysta through UltimatePay using my credit/debit card.

1) Log into the Mog Station. https://secure.square-enix.com/accou...est=mogstation
2) Click on "Account Services" in the top menu.
3) Click on "Subscription Services" in the middle of the page.
4) Choose the subscription type, subscription period, and crysta. Then click Next.
5) Make note of how much Crysta is needed to purchase this subscription.
6) Hover your mouse over "Square Enix Account Settings" then click on "Add Crysta". You may need to log into the Square-Enix Account page.
7) From the Crysta purchase options, select "Specify amount of Crysta to add to your account".
8) Enter the amount of Crysta from step four(4) above. Then click Next.
9) Select UltimatePay. The click Next.
10) Enter in your credit/debit card information. Then click Continue.
11) Enter in your information associated with that card. Then click Confirm Payment.
*NOTE: I got a message that my card was decline. I just clicked ok and went through steps 9 and 10 again. I had to do this a couple times and it eventually accepted my card.
12) Make sure the amount of Crysta you want to purchase is correct, then click Confirm Payment. Your Crysta should now be added to your account.
13) Go back to the Mog Station and log in again if necessary. https://secure.square-enix.com/accou...est=mogstation
14) Click on "Account Services" in the top menu.
15) Click on "Subscription Services" in the middle of the page.
16) Choose the subscription type, subscription period, and crysta. Then click Next.
17) Review the information and follow the prompts to complete your game time purchase.

Thanks this did the trick for me. Quoting it so it wont get lost in the pages

[Reika]

It took my paypal. Process is way too complicated tho. Have to buy crysta first, then manually use that crysta. I don't see it automatically buying the proper amount of crysta at account renewal time, as it didn't when it came time to subscribe... I'm wishing they kept click & Buy.

[Furasoke]

I get this error when trying to buy crysta

PayPal Express Checkout has rejected your payment attempt. Please select another way to pay. We apologize for the inconvenience.

[ReisenDan]

I get this error when trying to buy crysta

PayPal Express Checkout has rejected your payment attempt. Please select another way to pay. We apologize for the inconvenience.

I get this too, every single time. I can't even get a game card to go through.

[Namir]

I can't use my credit card that I use for everything else to pay for my subscription, nor can I use any method to acquire crysta since it is only available to people that live in the continental 48 states... So basically there's nothing I can do since they are NOT acknowledging that there is a problem...

[DFEGHALI]

still waiting for a fix

[Shadowsnii]

been waiting on call with them for over 2 hours.....trying to shed some light on this...

[Divinehero]

yep gettin the same things error 401/601 and ultimatepay declining my card... why can't SE fix this it's been goin on for effing months i had this issue w/ XI earlier this yr

[Timberwolf]

I get this too, every single time. I can't even get a game card to go through.

Same here - although it didn't stop Paypal from deducting it from my account! TWICE! I now have a couple of those charges, as well as 4 different $1 authorization charges. What good times. /eyeroll