Error 401 and 601 CE Upgrade

[Gregorio]

When I checked my email this morning I saw a message from Square-Enix stating that an error had occured with my credit card payment. I had set up my card previously, and my game time just ran out last night. So I hit the Mog Station and tried the put the payment through again, I got 401 error. So I found this forum and found others having trouble as well. So I waited till 9am PDT and call support. I finally get a hold of someone and he tells me that they can not take care of the account payment and my best bet is to try to use a different browser or pay using Crysta. I tried Internet Explorer and I got 601 and 401 errors. I then tried buying Crysta through UltimatePay using PayPal, but it said PayPal Express rejected my payment. But I was finally able to buy Crysta through UltimatePay using my credit/debit card.

1) Log into the Mog Station. https://secure.square-enix.com/accou...est=mogstation
2) Click on "Account Services" in the top menu.
3) Click on "Subscription Services" in the middle of the page.
4) Choose the subscription type, subscription period, and crysta. Then click Next.
5) Make note of how much Crysta is needed to purchase this subscription.
6) Hover your mouse over "Square Enix Account Settings" then click on "Add Crysta". You may need to log into the Square-Enix Account page.
7) From the Crysta purchase options, select "Specify amount of Crysta to add to your account".
8) Enter the amount of Crysta from step four(4) above. Then click Next.
9) Select UltimatePay. The click Next.
10) Enter in your credit/debit card information. Then click Continue.
11) Enter in your information associated with that card. Then click Confirm Payment.
*NOTE: I got a message that my card was decline. I just clicked ok and went through steps 9 and 10 again. I had to do this a couple times and it eventually accepted my card.
12) Make sure the amount of Crysta you want to purchase is correct, then click Confirm Payment. Your Crysta should now be added to your account.
13) Go back to the Mog Station and log in again if necessary. https://secure.square-enix.com/accou...est=mogstation
14) Click on "Account Services" in the top menu.
15) Click on "Subscription Services" in the middle of the page.
16) Choose the subscription type, subscription period, and crysta. Then click Next.
17) Review the information and follow the prompts to complete your game time purchase.

[Shadowsnii]

SE please update us with info.

[wingofbenu]

SE please update us with info.

Keep dreaming.

[Ranmyaku]

When I checked my email this morning I saw a message from Square-Enix stating that an error had occured with my credit card payment. I had set up my card previously, and my game time just ran out last night. So I hit the Mog Station and tried the put the payment through again, I got 401 error. So I found this forum and found others having trouble as well. So I waited till 9am PDT and call support. I finally get a hold of someone and he tells me that they can not take care of the account payment and my best bet is to try to use a different browser or pay using Crysta. I tried Internet Explorer and I got 601 and 401 errors. I then tried buying Crysta through UltimatePay using PayPal, but it said PayPal Express rejected my payment. But I was finally able to buy Crysta through UltimatePay using my credit/debit card.

1) Log into the Mog Station. https://secure.square-enix.com/accou...est=mogstation
2) Click on "Account Services" in the top menu.
3) Click on "Subscription Services" in the middle of the page.
4) Choose the subscription type, subscription period, and crysta. Then click Next.
5) Make note of how much Crysta is needed to purchase this subscription.
6) Hover your mouse over "Square Enix Account Settings" then click on "Add Crysta". You may need to log into the Square-Enix Account page.
7) From the Crysta purchase options, select "Specify amount of Crysta to add to your account".
8) Enter the amount of Crysta from step four(4) above. Then click Next.
9) Select UltimatePay. The click Next.
10) Enter in your credit/debit card information. Then click Continue.
11) Enter in your information associated with that card. Then click Confirm Payment.
*NOTE: I got a message that my card was decline. I just clicked ok and went through steps 9 and 10 again. I had to do this a couple times and it eventually accepted my card.
12) Make sure the amount of Crysta you want to purchase is correct, then click Confirm Payment. Your Crysta should now be added to your account.
13) Go back to the Mog Station and log in again if necessary. https://secure.square-enix.com/accou...est=mogstation
14) Click on "Account Services" in the top menu.
15) Click on "Subscription Services" in the middle of the page.
16) Choose the subscription type, subscription period, and crysta. Then click Next.
17) Review the information and follow the prompts to complete your game time purchase.

This was a no-go for me, Ultimate Pay doesn't like my money either.

Tried 2 different cards for this. I'm avoiding PayPal like the plague for now just because of people saying its charging them but not giving them the crysta.

[Shadowsnii]

was worth a try. Im a Free Company master and i cant even get on cus of this error =(

[Ezerath]

ya Ultimate pay doesn't like me either

[sasquatch23]

1) Log into the Mog Station. https://secure.square-enix.com/accou...est=mogstation
2) Click on "Account Services" in the top menu.
3) Click on "Subscription Services" in the middle of the page.
4) Choose the subscription type, subscription period, and crysta. Then click Next.
5) Make note of how much Crysta is needed to purchase this subscription.
6) Hover your mouse over "Square Enix Account Settings" then click on "Add Crysta". You may need to log into the Square-Enix Account page.
7) From the Crysta purchase options, select "Specify amount of Crysta to add to your account".
8) Enter the amount of Crysta from step four(4) above. Then click Next.
9) Select UltimatePay. The click Next.
10) Enter in your credit/debit card information. Then click Continue.
11) Enter in your information associated with that card. Then click Confirm Payment.
*NOTE: I got a message that my card was decline. I just clicked ok and went through steps 9 and 10 again. I had to do this a couple times and it eventually accepted my card.
12) Make sure the amount of Crysta you want to purchase is correct, then click Confirm Payment. Your Crysta should now be added to your account.
13) Go back to the Mog Station and log in again if necessary. https://secure.square-enix.com/accou...est=mogstation
14) Click on "Account Services" in the top menu.
15) Click on "Subscription Services" in the middle of the page.
16) Choose the subscription type, subscription period, and crysta. Then click Next.
17) Review the information and follow the prompts to complete your game time purchase.

LOL... 17 steps just to pay for a subscription, no thanks. Maybe when SE sees a massive loss of players and revenue, they might do something about it. Until then, they won't get a dime from me. No one should have to jump through this many hoops to pay for an MMO. I honestly would love to see them go bankrupt, maybe then they could sell off the final fantasy brand to some company that would bring it back to its roots.

[Gregorio]

Yeah as I said UltimatePay rejected my Credit card at first, but I had to spam through it a few times and it finally accepted it. But I guess the easier workaround right now is the Ultimate Game Card.

[Zappo]

After an hour of frustration with trying to figure out what's wrong, enabling scripts globally in noscript in firefox finally did it for me. When you submit the CC info you're entering it into SE's site. The site then passes it to the CC processor when you click the button. So there's no way to allow scripts from that site before submitting (it doesn't show up in the list at that point), and no indication that that's what's wrong when it fails. So I guess for me it was just simple user error.

[Red519]

so i bought UGC... how do i turn it into ultimatepay point? cuase ultimatepay website is broken :X?

You should have been given like a ~20ish digit code in the format of "AAAA-BBBB-CCCC-DDDD-EEEE", it should be all letters. That's your Ultimate Game Card PIN.

Log into your account at https://secure.square-enix.com

Click "Add Crysta" at the bottom left.

Choose the amount to add. If you added $15 to your ultimate game card, you should be able to redeem it for 1500 Crysta, for example. Click Next.

Choose "Ultimate Pay", then Next.

The payment window should pop up. One of the options should be Ultimate Game Card, and it will require a PIN. For me it is th default option. Put that code you received when you bought the Ultimate Game Card here, and click Add Card, and follow the instructions. This will redeem the balance of the card for Crysta, which you can then redeem for game time in Mogstation.

It should deduct from the total balance you put on the card, and lock that Ultimate Game Card to FFXIV:ARR, converting the remaining balance into ultimate points to be used in the future on the game.