Error 401 and 601 CE Upgrade

[NBaker123]

Hey, I just wanted to confirm as well that calling Ultimate Pay about the Ultimate Game Card not processing is a solution to this issue. Called them up and they immediately (and very VERY politely I might add) processed 3 $20 UGC I purchased all at the same time. So, now I'm sitting on 6,000 Crysta to use up for the next few months.

Also, I didn't even ask, but the representative that helped me was kind enough to tell me why my account refused ALL forms of payment when trying to use Ultimate Pay. In my case it was because I tried paying via a VPN/Proxy Server. This immediately put up the 24 hour flag that blocks all forms of payment. Seeing as I am Military and stationed in S. Korea a VPN/Proxy is my only option otherwise it is also immediate denial of payments.

So, for those having trouble with Ultimate Pay working it's because you already tried a payment method that put up the red flag, whether it be a bad CC, using a VPN, or attempting to pay using a CC with a conflicting country IP Address (i.e. Me being in Korea using an American CC).

Lastly, she even pointed out that since I am military I can actually email the Ultimate pay support a copy of my driver's license and they can remove this red flag for being in another country ever occuring on my account since I am military.

This tells us two things. One, if ultimate pay declines your payments it actually isn't completely on SE, otherwise the representative wouldn't be able to remove the restriction from being in another country (or so I would imagine). The other thing it tells me is that Ultimate Pay has an EXTREMELY better customer support system. Especially if they make these sort of exceptions for military personnel. On a side note, that may have been the nicest most apologetic representative I have ever spoken to. If it were a SE representative I would've taken back all of the mean things I said about them these past two days. However; it wasn't...it was Ultimate Pay that fixed my issue.

Sorry for the long post I just wanted to give people the info I found out so it might clear some people's heads.

[ashikenshin]

snip

hey can you post the number you called? thanks in advance

[Tonxy]

Hey guys! Both my husband and I are having the same issue. I am not a legacy player, but my husband is, and neither of us can get play time to work (so it isn't just legacy people).

We have submitted 2 tickets (one from each account reffing the other's ticket existence) and my husband has received a reply, I have not. He got the standard "your bank's the problem" response, but I was even on the phone with my bank when we tried a payment and he said there was nothing even coming through. Nothing had before and nothing was now. So it isn't even reaching my bank in order for them to try and deny it! I am currently on hold with them (been nearly an hour and a half) and this is not looking well... I gotsta eat Enix!!! Geeze.

Anyway, Firefox is not the issue, our bank is not the issue, crysta hates us, nothing has worked. We have gotten a bit further with enix to the point of them asking our card stuff and how many times attempted and such, but no reply since. My hubby is now out of time and mine will run out in 14 days..... Please don't take the game away from me.

Also, we are mil serving abroad, but this is happening everywhere so I doubt this is the issue. How many mil peeps are on here? Because as we all know... the mil NEVER plays MMOs...... right?! /Sarcasm -_-

[Ebaytoon]

Hey guys! Both my husband and I are having the same issue. I am not a legacy player, but my husband is, and neither of us can get play time to work (so it isn't just legacy people).

We have submitted 2 tickets (one from each account reffing the other's ticket existence) and my husband has received a reply, I have not. He got the standard "your bank's the problem" response, but I was even on the phone with my bank when we tried a payment and he said there was nothing even coming through. Nothing had before and nothing was now. So it isn't even reaching my bank in order for them to try and deny it! I am currently on hold with them (been nearly an hour and a half) and this is not looking well... I gotsta eat Enix!!! Geeze.

Anyway, Firefox is not the issue, our bank is not the issue, crysta hates us, nothing has worked. We have gotten a bit further with enix to the point of them asking our card stuff and how many times attempted and such, but no reply since. My hubby is now out of time and mine will run out in 14 day..... Please don't take the game away from me.

Also, we are mil serving abroad, but this is happening everywhere so I doubt this is the issue. How many mil peeps are on here? Because as we all know... the mil NEVER plays MMOs...... right?! /Sarcasm -_-

Unfortunately, atm SE is blaming the players/banks and not being held accountable. It's not a region based thing. I'm in the states and can't get anything to process either.

[DFEGHALI]

well I think we will have to wait at least a week for SE to fix the subscription problem

on the good side, the servers will run much better without thousand of players

cheers for SE

[Red519]

Hey guys! Both my husband and I are having the same issue. I am not a legacy player, but my husband is, and neither of us can get play time to work (so it isn't just legacy people).

We have submitted 2 tickets (one from each account reffing the other's ticket existence) and my husband has received a reply, I have not. He got the standard "your bank's the problem" response, but I was even on the phone with my bank when we tried a payment and he said there was nothing even coming through. Nothing had before and nothing was now. So it isn't even reaching my bank in order for them to try and deny it! I am currently on hold with them (been nearly an hour and a half) and this is not looking well... I gotsta eat Enix!!! Geeze.

Anyway, Firefox is not the issue, our bank is not the issue, crysta hates us, nothing has worked. We have gotten a bit further with enix to the point of them asking our card stuff and how many times attempted and such, but no reply since. My hubby is now out of time and mine will run out in 14 days..... Please don't take the game away from me.

Also, we are mil serving abroad, but this is happening everywhere so I doubt this is the issue. How many mil peeps are on here? Because as we all know... the mil NEVER plays MMOs...... right?! /Sarcasm -_-

If you have an APO Address tied to your CC/Debit card, you can't use it. If you're in a country that your card isn't from (I'm stationed in Germany, my card is US based obviously), you'll be declined by both UltimatePay and Global Collect. I used OffGamers to buy my ultimate game card, but they are also a Gold Seller website so if you don't trust them, there are other options at http://www.ultimategamecard.com/buyonline.html . Through them after you've put the required money on the Ultimate Game Card, you'll receive a 20 digit PIN either on the website itself (in the case of offgamers) or through the mail (If you use WalMart, for example). You can then use this to add Crysta using the UltimatePay option through https://secure.square-enix.com .

[Soratobi]

Just got off the phone with the rep from Square Enix...I would say everyone to save the trouble and DO NOT call because they really don't know what the issue is. They rep told me that he would think that it's because too many people waited until the trial period ended (which is today) to pay that the system had an overload and stopped taking payments altogether. Which...seems like it is possible. But first the log in and now the payments? Square Enix really didn't have any expectations for this game did they lol.

So yea, do bother calling them it's a waste of time and will get you very frustrated. Either go buy a game card and solve it that way, or just wait until Square Enix issues a statement (probably going to give more free playing time...)

[Ranmyaku]

Just got off the phone with the rep from Square Enix...I would say everyone to save the trouble and DO NOT call because they really don't know what the issue is. They rep told me that he would think that it's because too many people waited until the trial period ended (which is today) to pay that the system had an overload and stopped taking payments altogether.

See the fun of this is i only ran into this because the automatic renewal failed. A friend of mine was given an email saying it failed. He went through and set it back up. This was at 6 AM central time though. I got the same thing but i didn't get to it until 9 AM central time.

So really it doesn't help that there seems to have been an hiccup on their end for the automatic renewal process.

[Fiorenzo]

I'm back in the game!

Okay, I concur with AmmaUltman: Crysta works for me. My path was the following:

1. Log into Square Enix Account Management at https://secure.square-enix.com/accou...n?cont=account . Under Payments and Service Fees, click Add Crysta. (Or, in Mog Station, under Square Enix Account Settings, click Add Crysta).

2. I just wanted enough for one month (I plan on trying regular credit card again next month), so I chose "Specify amount of Crysta to add to your account" and put 1500. (Note, you actually only need 1499).

3. On the next screen, you can choose either Credit/Debit card or UltimatePay. Credit/Debit card simply spits out the same old 401 we've come to know and hate. UltimatePay worked for me!

4. Within UltimatePay, you have several options. I went with the plain credit card option, and used the same credit card which SQEX/Mog Station keeps rejecting with 401/601. Guess what, UltimatePay accepted it.

5. Back in Mog Station, the 1500 Crysta I bought showed up immediately. I was able to subscribe for 30 days of standard service.

[Falmie]

I'm back in the game!

Okay, I concur with AmmaUltman: Crysta works for me. My path was the following:

1. Log into Square Enix Account Management at https://secure.square-enix.com/accou...n?cont=account . Under Payments and Service Fees, click Add Crysta. (Or, in Mog Station, under Square Enix Account Settings, click Add Crysta).

2. I just wanted enough for one month (I plan on trying regular credit card again next month), so I chose "Specify amount of Crysta to add to your account" and put 1500. (Note, you actually only need 1499).

3. On the next screen, you can choose either Credit/Debit card or UltimatePay. Credit/Debit card simply spits out the same old 401 we've come to know and hate. UltimatePay worked for me!

4. Within UltimatePay, you have several options. I went with the plain credit card option, and used the same credit card which SQEX/Mog Station keeps rejecting with 401/601. Guess what, UltimatePay accepted it.

5. Back in Mog Station, the 1500 Crysta I bought showed up immediately. I was able to subscribe for 30 days of standard service.

Crysta is not an option for everyone. It doesn't even show in my Mog Station, due to region restriction. For some of us, the only option would be paying by credit card.