Error 401 and 601 CE Upgrade

[Viro]

I just purchased Crysta but it isn't showing up at all on my account page. Does it take long for it to show on the page? because I see Paypal already took the money

[AmmaUltman]

Reposting! SUCCESS!!! (No thanks to SE)
OK so Crysta is the only way.
I had to go buy an Ultimate Gamer Card, got it from Offgamers
I went and tried to apply it to UltimatePay Point, but no go, cause if you try too many times through them it ALSO locks you out.
I called their Customer service number (877)-703-6339 (Which was a pain to find). They pushed through the application of the game card to my Ultimate play account AND that pushed through the Crysta points onto my account.
I updated my payment method and payed with Crysta points, and now I have access. 5 hours later, and SE didn't solve it, UltimatePay customer service did.
Way to get completely outclassed in Customer service AGAIN Square-Enix.

[ReisenDan]

Had a payment go through on globalcollect via PayPal, $100 for 10000 crysta. My credit card was charged, but no crysta whatsoever. Feel so cheated.

[Ranmyaku]

I'm getting this error, tried 2 credit cards, 1 debit card, each on subscription and Crysta, both failed.

Credit/Debit card resulted in 401 originally until now its giving me 601 on anything i attempt for subscription.
Crysta is just a flat 401 error which i don't want to even attempt PayPal as i hear some people had that go through but never received the Crysta, it just took their money and ran.

[Criterion]

SUCCESS!!! (No thanks to SE)
OK so Crysta is the only way.
I had to go buy an Ultimate Gamer Card, got it from Offgamers
I went and tried to apply it to UltimatePay Point, but no go, cause if you try too many times through them it ALSO locks you out.
I called their Customer service number (877)-703-6339 (Which was a pain to find). They pushed through the application of the game card to my Ultimate play account AND that pushed through the Crysta points onto my account.
I updated my payment method and payed with Crysta points, and now I have access. 5 hours later, and SE didn't solve it, UltimatePay customer service did.
Way to get completely outclassed in Customer service AGAIN Square-Enix.

so i bought UGC... how do i turn it into ultimatepay point? cuase ultimatepay website is broken :X?

[Red519]

so i bought UGC... how do i turn it into ultimatepay point? cuase ultimatepay website is broken :X?

You should have been given like a ~20ish digit code in the format of "AAAA-BBBB-CCCC-DDDD-EEEE", it should be all letters. That's your Ultimate Game Card PIN.

Log into your account at https://secure.square-enix.com

Click "Add Crysta" at the bottom left.

Choose the amount to add. If you added $15 to your ultimate game card, you should be able to redeem it for 1500 Crysta, for example. Click Next.

Choose "Ultimate Pay", then Next.

The payment window should pop up. One of the options should be Ultimate Game Card, and it will require a PIN. For me it is th default option. Put that code you received when you bought the Ultimate Game Card here, and click Add Card, and follow the instructions. This will redeem the balance of the card for Crysta, which you can then redeem for game time in Mogstation.

It should deduct from the total balance you put on the card, and lock that Ultimate Game Card to FFXIV:ARR, converting the remaining balance into ultimate points to be used in the future on the game.

[Matsume]

Update: To Whom it May Concern...

I waited 24 hours. I called SE a second time before attempting to make a payment with a credit/debit card originating from the same country as my IP. The customer service representative told me to call my bank and make sure it wasn't blocking the transaction. I called my bank and they told me SE had billed me 1 dollar transaction fees for each attempt. So, I log in and try again with my american debit card and I get Error 401, yet again. I decided to attempt post 322 method but never got past the error message. This was the last straw, I called up the SE phone support for the third time and got mad. They "escalated the issue to the billing department" told me I would have to wait until I got an email back from them.

So, I tried this:

SUCCESS!!! (No thanks to SE)
OK so Crysta is the only way.
I had to go buy an Ultimate Gamer Card, got it from Offgamers
I went and tried to apply it to UltimatePay Point, but no go, cause if you try too many times through them it ALSO locks you out.
I called their Customer service number (877)-703-6339 (Which was a pain to find). They pushed through the application of the game card to my Ultimate play account AND that pushed through the Crysta points onto my account.
I updated my payment method and payed with Crysta points, and now I have access. 5 hours later, and SE didn't solve it, UltimatePay customer service did.
Way to get completely outclassed in Customer service AGAIN Square-Enix.

Verbatim.

Went to Offgamers, bought a hundred dollar card (don't want to have to do this again in 6 months).

Funny thing is, I tried paying for the ultimate game card on offgamers with my american debit card and it got refused, however they accepted my french debit card!

10 minutes later, I have a game card serial key via offgamers account (key is not region locked because it is a virtual gamecard, works on all regions!!).

Tried to buy chrysta with the game card key via mogstation ultimate pay option for ultimategamecards, got refused.

Called up Ultimate Pay and they were able to transfer my UGC credits into chrysta in less than 5 minutes.

This whole process literally takes less than 30 minutes to do (granted I had to stay up til 3am for 9am EST finally to roll around)

Anyway, good luck to yuh! I cerainly don't trust SE to get back to me about this issue any time soon and I feel stupid for not having done this first thing because the people at UltimatePay fixed in five minutes a problem that has taken days for SE just to recognize.

Update 2:

Just spent my chrysta. 90 dollars of the hundred got me 6500 Chrysta; enough for both 180 days subscription and the digital collectors edition upgrade. Hope this helps!

[Ebaytoon]

stop spamming. Maybe people would like SE to fix their problems and not have to go and buy a gamecard.

[AmmaUltman]

stop spamming. Maybe people would like SE to fix their problems and not have to go and buy a gamecard.

Sorry, I just figured people who expect SE NOT to answer their call, to at least have a fix.

[Ebaytoon]

That doesn't justify posting the same thing 6 times, some back to back.