Quote Originally Posted by Abaigeal View Post
Quote Originally Posted by Timberwolf View Post
Got it! All right, here's the deal. It's a workaround, they still need to fix thier $#!t, but this will get you playing in the mean time:

1) Get a hold of an Ultimate Game Card (best found at Walmart or Gamestop) for, say, $20.

2) Log into Mog Station/SE Account Management and attempt to add crysta with it.
*(99% chance of it giving you an error and rejecting the card - this is just to make a paper trail to be followed)*

3) Contact the VISA operator @ (650) 432-3200, ask for PlaySpan (read: Ultimate Pay)

4) Tell the following rep you attempted but failed at adding Crysta. They will ask you for the PIN of the card and for the email that your game is tied to. When they look it up, they will see your prior attempt - makes it fast and easy for them.

5) Confirm that you want your game card placed onto your FFXIV account.
*(Within 10 minutes, you'll have an email letting you know you've had Crysta added.)*

6) Log into your Square Enix Account Management page, click on "Crysta Passbook", and you'll see the 2,000 crysta added.

7) Continue to Mog Station, and go through the payment process again, this time using the Crysta that is now on your account.

As I said, this is a pain in the butt and roundabout way of doing it (Hopefully you're lucky and can get a digital card from Walmart.com or Gamestop.com), but it will (and has in my case) gotten me back online and playing. In the mean time... SE, get off yer @$$es and fix your payment system!

Good luck to all, hope to see you in the game!.
Quoted for truth.

Been locked out for 2 days. I'm Canadian Credit Card with NA account, but living in Shanghai currently so i guess that why i was blocked. I had to find an online retailer who would sell me a digital ultimate gamer card. (Thanks OneCard.net!).

Then i would enter the code, in FFXIV system, it would even show as $20 USD click confirm and STILL rejected (i guess cause my account was blocked from so many attempts). So I just called the PlaySpan number above from one of the steps.. waited 5 mins and the rep manually flushed my card balance into my FFXIV account.

He also said "Oh yeah, we've had a huge call volume increase since yesterday, FFXIV is having tons of issues with this".

Anyway, I'm back in and hope this helps someone else out.