Im also 1.0 player and getting 401 and 601 while trying to set up subscription. I tried the live chat support instead email and it was even bigger joke. I queued for 2 hours and when it was finally my turn this is what i got:

Chat

Status: Canceled

There are no agents available to chat with you right now. Please try again later.

So in other words they didnt even want to try reply on my ticket and instead kicked me off after waiting 2 hours for this.