Error 401 and 601 CE Upgrade

[Jubei]

Why can't they at least respond and give us instructions/feedback?

[Angu]

Im also 1.0 player and getting 401 and 601 while trying to set up subscription. I tried the live chat support instead email and it was even bigger joke. I queued for 2 hours and when it was finally my turn this is what i got:

Chat

Status: Canceled

There are no agents available to chat with you right now. Please try again later.

So in other words they didnt even want to try reply on my ticket and instead kicked me off after waiting 2 hours for this.

[mosleykitty]

anyone else been charged 1 pound evertime they have tried? im minus 4 pounds now! just another nail in the coffin taking money for no reason.

[mindful]

I have had some friends have this issues, I use to subscribe to ffxi also for many years, works if goes through them, but not there 3rd party system., and when they went to 3rd party billing. There are alot usa banks and states, That can not accept the payment if, That said third party accepts money from online gambling sites also or your bank has not verified it not a online gambling front. Most banks flag a 1$ dollar charge and blocked your CC. They think it a hacker hacking your card also. I would recommend EVERYONE, Just set up a paypal account and buy the ultimate game card. It best route that works. and if use both those customer service. They get it fixed in 10 minutes.

[Rissy]

I would recommend EVERYONE, Just set up a paypal account and buy the ultimate game card. It best route that works. and if use both those customer service. They get it fixed in 10 minutes.

But then the issue is error 11000, because they're not allowing a lot of us to buy Crysta either

[Maroite]

I'm hesitant to even try to subscribe anymore if what people are saying about being locked out for 30 days is true. I'm really starting to lose hope for this game that in the beginning actually rekindled my desire to play MMOs...

[AndoRyu]

FINALLY GOT IN....

Preface, I am in Japan and I think my CC is getting rejected by the GlobalCollect company. My CC says it is ok.

1) Get OPENVPN for US connection
2) Buy Walmart Ultimate Gamer card: http://www.walmart.com/ip/Ultimate-G...ivery/21310090
3) Wait for PIN from Walmart via email.
4) Use IE for mog station (hopefully this avoids the scripting blocking issues with Chrome/Firefox?)
5) Go to your account and add the crysta to your account by using the PIN you got from the email from Walmart
6) Next you may still not be able to log in if you need to actually pay for service with the Crysta from the Mog station under the update payment method and select Crysta


I like to add that I think the majority of issues falls under 2 things: 1) we are not in the same country as our credit cards 2) we accumulated enough failures that GlobalCollect is rejecting any payments.

[Snooj]

anyone else been charged 1 pound evertime they have tried? im minus 4 pounds now! just another nail in the coffin taking money for no reason.

I'm in NA, but for my husband's account he did get billed $1 and nothing else. I wonder how many chargebacks SE is going to get. If we can't get his account up and running, I'll cancel my subscription and ask for a chargeback on that too. I only paid the 180 days assuming he'd be able to play.

[Maroite]

FINALLY GOT IN....

Preface, I am in Japan and I think my CC is getting rejected by the GlobalCollect company. My CC says it is ok.

1) Get OPENVPN for US connection
2) Buy Walmart Ultimate Gamer card: http://www.walmart.com/ip/Ultimate-G...ivery/21310090
3) Wait for PIN from Walmart via email.
4) Use IE for mog station (hopefully this avoids the scripting blocking issues with Chrome/Firefox?)
5) Go to your account and add the crysta to your account by using the PIN you got from the email from Walmart
6) Next you may still not be able to log in if you need to actually pay for service with the Crysta from the Mog station under the update payment method and select Crysta

I wish they had larger cards. :/ I guess I could buy 4 and apply all of them though - unless there is a limit to the amount of codes you can apply...

[Rissy]

I wish that worked for me, but I get error 11000 when attempting to add Crysta :/