Error 401 and 601 CE Upgrade

[Salman]

I've seen several tweets mentioning ffxiv regarding the payment issues but no official tweet from SE yet as far as I know

[Maroite]

So as a last ditch effort I called GlobalCollect's CS and got a rep immediately. She asked me to take a screen shot of the error I'm receiving and mail it to their CS Email. Has anyone tried this?

I'm attempting to reproduce the error and the processing is just sitting on the Processing Payment screen with the globalcollect icon. Figures. haha

[Doctor_Tentacle]

I'm a returning 1.0 player, I tried subscribing all of yesterday with help from this thread and no success. I've sent them this ticket:

why wont you take my money?
Contact Time 18/09/2013 10:31
Details Let me copy and paste my initial enquiry, with the response I received.

Initial enquiry:

Call Summary cant add crysta
Contact Time 17/09/2013 19:04
Details I cannot add crysta to my account, or actually pay you in any way shape or form because whenever I do try and give you money, I get errors 401 or 601.
There are thousands of other players with this problem (over 10000 views): http://forum.square-enix.com/ffxiv/t...601-CE-Upgrade

some additional info for you:
- The type of card you are using
VISA debit card - have also tried VISA credit card
- The country the card was issued in
United Kingdom
- The country you are currently in
United Kingdom
- The name of the bank that issued the card
HSBC
- The number of times you tried to process the payment after you got the initial error message
On the first attempt.

------------------------------------------

Your response:

Contact Time 18/09/2013 09:28
Details Dear Customer,

Thank you for contacting the Square Enix Support Centre.

We are sorry to hear you are getting a 401/601 error when trying to reactivate your characters or register your bank card in your Square Enix Account.

The 401/601 error relates to an issue processing your payment. We recommend that you do not try to register your payment method again as more attempts may cause your card to be blocked on our service for up to 30 days.

To help us investigate further, we would like you to provide the following information:

- The type of card you are using
- The country the card was issued in
- The country you are currently in
- The name of the bank that issued the card
- The number of times you tried to process the payment after you got the initial error message
- The email address registered to your Square Enix account

Once we have this information we will be able to offer further assistance.

We apologise for any inconvenience caused.

Kind regards,

The Square Enix Support Centre team.

-------------------------------------

So, you have completely ignored that I have already given you the extra details which you have asked for.
The email registered to my Square Enix account is (removed)
Though I find it hard to believe that you do not have that information.

I have literally tried every option to try to register a card, add crysta to my account, via ultimate pay, paypal and ultimate game cards.
I'd like to bring this 40 page long forum topic on this issue, I am not the only person affected by this issue http://forum.square-enix.com/ffxiv/t...601-CE-Upgrade
There is something seriously wrong with your payment systems, and I demand official recognition to this problem and a fix as soon as possible.

[Angu]

Im also 1.0 player and getting 401 and 601 while trying to set up subscription. I tried the live chat support instead email and it was even bigger joke. I queued for 2 hours and when it was finally my turn this is what i got:

Chat

Status: Canceled

There are no agents available to chat with you right now. Please try again later.

So in other words they didnt even want to try reply on my ticket and instead kicked me off after waiting 2 hours for this.