Error 401 and 601 CE Upgrade

[Matsume]

Is it a 24 hour block? Another player was saying it was a 30day block? Anyone have info posted by SE about account information, because I could not find anything helpful on the support page.

I was told by a customer service representative via phone support that my particular block was 24 hours. I cannot speak on the behalf of others, after-all there may be different issues at cause here. For all i know, there may be a 30 day block for certain suspicious activities and a 24 hour block for others.

Yes. Its the assinine round about way...but its the quickest. The longest time spent was driving to and from the gamestop. the phone call to the rep was less then 5 minutes.

What if no game stops in my state sell these cards? Then what do i do?

I am also getting Error 601. I live in Korea but my account is NA and my credit card is from the USA. I am also a 1.0 user. My subscription ran out so I went to update the payment info, and bam 601. I've tried adding crysta through paypal and game cards like people suggested but SE still not accepting it. I tried to use the Live Chat but after 2 hours of waiting I finally got to 5 in the queue, and it said no one is available and kicked me off. Are you kidding me? What kind of customer service is that. I've tried different browsers, I've tried changing my IP to match my card, I've tried multiple different payment options, still Error 601. I've called my bank to see if it was on their end, and it's not. Seriously SE, you have to wait 30 days? If that is the case, you just lost another subscriber. WORST CUSTOMER SERVICE EVER. (let me just make an international call to your support number and sit on hold for an hour and enjoy my nice phone bill for you to tell me there is nothing you can do.)

Welcome to my world. The only difference is while I was in queue for chat support, I whipped out my phone and called them up, and NO it did NOT take an hour, it took ONE MINUTE for them to pick up. So please, do not bitch about a service you have yet to try out. As I posted above, the representative told me you need to stop attempted to make payments and WAIT 24 HOURS from your last attempt, and THEN try paying with a card of same country as your ip.

I'll let you know in a few hours if it works, cause i got no option to get a prepaid card - there aren't any in the state that i live in.

[Luso]

I was told by a customer service representative via phone support that my particular block was 24 hours. I cannot speak on the behalf of others, after-all there may be different issues at cause here. For all i know, there may be a 30 day block for certain suspicious activities and a 24 hour block for others.



What if no game stops in my state sell these cards? Then what do i do?



Welcome to my world. The only difference is while I was in queue for chat support, I whipped out my phone and called them up, and NO it did NOT take an hour, it took ONE MINUTE for them to pick up. So please, do not bitch about a service you have yet to try out. As I posted above, the representative told me you need to stop attempted to make payments and WAIT 24 HOURS from your last attempt, and THEN try paying with a card of same country as your ip.

I'll let you know in a few hours if it works, cause i got no option to get a prepaid card - there aren't any in the state that i live in.

Thanks for the update.